JPMorgan Chase
Hybrid

Events Management Associate

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Job Description Job Description

  • Coordinate meetings and events within designated center. Work with partners in catering, audio visual and facilities to meet the clients' expectations. Meet and greet each client daily, provide personalized high touch customer service
  • Adhere to standards of operations established for Conference/Client Center
  • Handle day to day challenges clients present while driving towards a solution
  • Ensure maximum utilization of space to achieve yearly utilization goals
  • Maintain a professional, flexible, "can-do" level of service
  • Participate in daily operations meeting as well as weekly review
  • Execute preconference call/meeting, and post conference call/meeting when applicable
  • Keeping track of Conference/Client Center inventory and standard purchases
  • Manage space issues, escalate unresolved issues to lead planner, manager
  • Cover reception desk essential functions; answering telephone calls, returning emails promptly
  • Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
  • Strong communicator that is able to manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience
  • Firm understanding of the business guidelines for allocating space
  • Prioritize new meeting room reservations from online booking tools
  • Build strong relationships with the event teams and senior leadership, working with them on solutions for space accommodations
  • Deliver high level service to event organizers. Develop rapport with LOBs admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations
  • Position is in person five days a week


Qualification

  • Three plus years' experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
  • Effectively manage guest experience and expectations through a high level of tact and diplomacy
  • Highly organized with the ability to multi-task and apply judgment to priority
  • Working knowledge of audio-visual systems
  • Flexibility to deal with a fast-paced, diverse environment
  • MS Office skills, knowledge of EMS booking system (a plus)
  • Must be willing to work flexible shifts covering conference center hours and locations


About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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