Responsibilities

Provides operational support and leadership to the unit for Mayo Clinic multi-media systems and customers. This includes, but is not limited to equipment trouble-shooting, deliveries and setup, basic equipment maintenance, multi-media technology displays, support for on and off campus multi-media events, audio and video systems, audience response system operations, studio and single camera operation that may include patient procedures, floor director support, video conference directing, and basic video network technologies. May provide trouble-shooting and help desk support for event support customers, master control operations, off-campus multi-media event support, live and post video production services (lighting, audio, recording, directing, editing, and media duplication for internal and external use) and on-call support for video-on-demand, and other business domains as determined by the needs of the institution. Demonstrates proficiency in all types of recording modalities (e.g. tape, hard drive, remote server, and webcast capture stations). Must possess a high level of technical expertise and excellent customer service skills. Participates in making recommendations on room design and audiovisual equipment purchases. Provides and manages the planning and coordination for internal and external major events in designated areas of responsibility that include, but are not limited to, customer support, videoconferencing, meeting support, major events and productions, manages all aspects of off-site and on-site courses that meet accreditation requirements for medical staff as well as large auditorium events in support of very high-level corporate communications by CEO and other executive leadership. Utilizes knowledge and expertise to serve as a division and institutional resource for multi-media technologies. May be asked to represent the division, section, or work unit in a consultative and collaborative role on various project teams. May also be responsible for scheduling of resources, personnel, equipment, coordinating with vendors for major events. Provides training and mentorship to other event support team members as directed by manager. Works closely with the Event Support leadership in planning unit strategies, setting goals and objectives and drafting operational solutions for the Event Support team. Incumbents are expected to stay current in all existing and emerging presentation technologies (hardware, software, equipment, etc.) and will be required to complete job-related mandatory training and education requirements. May assist with other responsibilities as determined by manager and workload. This position requires adherence to the Mayo Clinic Confidentiality policy. Required to work extended hours including early mornings, evenings, and weekends. Hours will vary to meet the requirements of the job. Must be able to travel and work in high pressure and stressful situations.

Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Qualifications

High School diploma/GED and nine (9) years of professional employment experience in daily operations within a multi-media or audiovisual /videoconference facility.

Additional Qualifications

An Associate's degree with seven (7) years of professional employment in daily operations within a multi-media support facility; OR, a Bachelor's degree in Media and/or Business Communications or a related field and five (5) years of professional employment experience in daily operations within a multi-media support facility preferred. High level technical and administrative skills are required for performing these services and any other business domains as determined by the needs of the institution. Must be self-driven, results-oriented, with a positive outlook, and a clear focus on high quality and customer service satisfaction. A natural forward thinker who critically assesses own performance. Demonstrated ability to be professional, credible, and comfortable in dealing with executives and dignitaries, as well as being reliable, tolerant, and determined. Incumbent must be highly organized, motivated, and able to effectively manage several tasks simultaneously. Demonstrated ability to be an empathic communicator and understand the customer's perspective. Demonstrated ability to work independently and problem solve complex issues. Demonstrated ability to proficiently use Mac & PC computer platforms, operating systems, and Microsoft Office products. Demonstrated proficiency with or ability to learn software and technologies for job tracking, trouble ticket reporting, audience response systems, video network control software, remote access.

Site Description

Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Why Mayo Clinic?

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.