JPMorgan Chase
Wilmington, NC

ETS Change Enablement Manager at JPMorgan Chase (Wilmington, NC)

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Job Description As an experienced professional in Project Execution and Change Management, you thrive at managing complex technology programs that have far-reaching implications for clients, employees and stakeholders throughout the firm. This role requires a strong grasp of the big-picture - how can technology help achieve business goals - as well as a keen ability to establish priorities, manage resources and budgets, and be a part of building high-performing teams.
You'll work closely with colleagues across the firm to identify opportunities to develop projects and programs that are broadly applicable. You and your team will establish a planned roadmap, you'll play an integral role in ensuring that ensuring that program is running on time, within budget and in accordance with firm-wide guidelines, including risk and architecture. Just as importantly, you'll work with your team to set goals, foster collaboration and promote the values, culture and brand of JPMorgan Chase & Co.
The ETS Change Enablement Manager will be responsible for supporting the Product Pillars and the implementation of new platform capabilities, with enhancements to the existing firmwide platform and ensuring customer success via focus on both customer and product experience. The successful candidate will play a key role in ensuring technology and business users across the ETS Pillar teams and all Lines of Business are prepared consistently to maximize usage and the associated value of the ETS Platform capabilities.
  • Ensuring timely and targeted communications and alignment of website and go/site content.
  • Helping to deliver training approach and content, embed within platform when appropriate.
  • Supporting stakeholder groups and the Customer Success program, developing and executing strategies for end-user feedback.
  • Partnering with Product & Services teams, project teams and Lines of Business reps to evaluate and articulate value leveraging media channels, articles and presentation materials.
  • Mitigating and managing implementation and organizational change-related risks and issues with associated reporting.
  • Supporting the preparation and presentation of Monthly Business Review materials, Vendor updates, dashboards and consumable roadmaps.
  • Active participation in Communities of Practice enhancing improvement collaboration across ETS teams and partners.
  • Creating and managing Operating Model alignment views across Product Pillars.
  • Creating and maintaining ETS accomplishment views, reports and materials.
  • Supporting post implementation reviews, ensuring key enablement learnings are carried forward into subsequent product releases.

This role will closely support the activities of the Core Products and Services, Lines of Business and collaboration partners, working with and leveraging other cross organization enablement teams driving similar transformational initiatives that will cohesively deliver the firm's technology strategy and vision. Specifically:
  • Assists with identification and continuous support of key stakeholder groups that leverage the ETS platform
  • Helps to develop and refine the engagement and communication approach and plan for impacted groups.
  • Produce and deliver a strategic schedule of digital content generating excitement and awareness around important milestones with articles, infographics, blogs and video.
  • Maintain a regular flow of content through various channels, artifacts and go/sites
  • Partner with product owners and the evangelism team to produce engaging and impactful engagement materials for internal technology events such as PowerUp.
  • Leverage internal social platforms, communities of practice and technology communities to stimulate a culture of dialogue and shared learning across the organisation to celebrate success and share knowledge and experiences.
  • Collaborate with Line of Business and Technology Hub communications leads to leverage LoB and location communications vehicles to ensure an aligned cascade of messaging across Global Technology.
  • Leverage available telemetry to target communications, create dashboards, assemble & maintain accomplishments and maximise engagement against the key objectives and customer value.
  • Support the development and marketing of the training approach, plan and materials and information sessions
  • Working with product owners and the platform team, design and prepare Operating Model materials, standard artifacts for consolidation as part of the Monthly Business review cadence.
  • Instill pride by making key achievements visible, bringing the value proposition to life.
  • Assists with the development and refinement of the listening strategy in order to capture feedback to improve end user experience
  • Continuously measure engagement and adapt approach as necessary

  • A proven change agent with experience of supporting complex change initiatives impacting organizational culture and working practices
  • Experience of engaging with and managing a varied level of relationships - strong interpersonal and relationship management skills - able to engage with all levels of the organization and rapidly develop effective working relationships
  • Experience of assembling materials, decks, articles & metrics and presenting to senior technical and non-technical audiences
  • Experience leading teams to achieve objectives
  • Experience with dashboards, reporting and metrics to deliver relevant and compelling views of performance
  • Functional expertise across the ETS domain disciplines and/or the Service Now product or other digital workflow and orchestration and analytics platforms
  • Strong technology background with experience of both development and support organizations, ideally within global financial institutions

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

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