Job Description Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines.
Key responsibilities shall include but not be limited to:

• Guide Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all batch processes within defined Service Levels.
• Troubleshoot/Debug production code to identify issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream.
• End-to-end Incident and Problem resolution for responsible LOBs.
• Develop code/scripts to automate manual tasks.
• Review application/infrastructure changes/upgrades to identify any potential negative impacts and address them accordingly.
• Responsible to ensure that the applications meet the required service levels.
• Responsible to support process improvements to continuously improve the stability and performance of the applications.
• Identify system bottlenecks and opportunities for betterment.
• Perform service transition from development to support.
• Prioritize workload to effectively utilize the available capacity on infrastructure.
• Effectively perform root cause analysis of issues and report the outcome to business community and Management.
• Develop/utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
• Coordinate and work with the global production support teams.

This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience.
• Overall 5+ years of IT domain experience in Application Development or Support.
• 2+ years of Experience in developing or supporting ETL methodology for data transformations using Ab Initio and/or Informatica.
• 2+ years experience in Linux/Unix platforms and Scripting.
• 1+ year experience in SQL/Oracle/DB2/Teradata environment.
• 1+ year experience in working on any batch scheduling tools such as Control-M, Maestro, etc.
• Any knowledge/experience on Python/Java Spark, Cassandra, KAFKA, Splunk, Tableau and Cloud Technologies will be a big plus.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.