Epic Client Systems Administrator-Work from home-Evernorth at Cigna (Remote)

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Role Summary: We are looking for a dynamic individual that will take on a developer role having Epic Client Systems Analyst skillsets with the Epic application. The candidate will work with Scrum Masters, Developers, App Managers, Quality Analysts, Business Analysts and architects to design, develop, test and promote solutions across environments. The individual will provide accurate documentation on existing and new solutions, assist with troubleshooting and work on writing and improving code for automation.

Major Duties:
  • Installs, upgrades, maintains and supports Epic client systems (Web Blob, Interconnect, Hyperspace Web, EPS, MyChart, CareEverywhere, Welcome etc.) server platforms.
  • Apply Epic client pack SUs and releases to all installed Epic applications across the environments. Works with other teams to apply and validate Windows patches to application servers. Uses System Pulse and other tools to monitors and optimize the performance of Epic applications. Defines, manages and implements security policies related to active directory, user accounts, profiles, access, privileges, and roles, and required audit information. Communicate and coordinate with other teams (Linux, Citrix, Windows, Network, NAS) related to database (ODB/SQL), application and environment support and projects.
  • Configure and troubleshoot integrated third party software and peripherals
  • Ability to problem solve and troubleshoot issues across servers related to IIS, ARRs, redirect, firewalls, load balancing, network, registry, securities, certificates, infrastructure hardware and datacenter software
  • Participate in an Agile environment --- daily huddles, sprint planning, retrospectives, ceremonies etc.
  • Design, Solution, Test and Document in the areas of Development and Maintenance
  • Create and interpret technical design specifications and SOPs
  • KT other junior team members in best practices and standards

Preferred Qualifications:
  • Extensive knowledge of Epic Client Systems --- Windows applications, IIS Web Servers & Services, Patient Engagement, Citrix XenApp, load balancing, firewalls, networking, storage, 3rd party applications integrations to the Epic system and other infrastructure management that supports the ecosystem. This includes Windows OS, scripting, printing, IIS, Citrix XenApp, VMware, load balancing, firewalls, networking, storage and other technologies.
  • ECSA Certification (101, 102, 105, 110 and/or 115)
  • Expertise in the Microsoft Windows server administration
  • 5 years of Windows Server experience including IIS, App
  • Understanding of security
  • Cloud, Azure skills for continuous integration and continuous development
  • Testing skills for continuous testing.
  • Experience with both Waterfall and Agile development methodologies
  • Rally/Jira agile management application experience
  • Excellent interpersonal and leadership skills including the ability to work with both internal and external customers and all levels of the organization.
  • Base knowledge in network infrastructure
  • Thorough understanding of the system development life cycle (SDLC).
  • Epic/Allscripts EHR or Practice Mgmt system experience
  • ALM testing management application experience or similar
  • Working knowledge of SharePoint or Confluence for team collaboration
  • Bachelor's degree in Computer Science or a related discipline and at least six years of experience as a Business Analyst, Systems Analyst, Developer, or related field required.

For this position, we anticipate offering an annual salary of $105,600 - $176,000, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
More Information on Cigna
Cigna operates in the Healthtech industry. The company is located in Bloomfield, CT, Phoenix, AZ, Philadelphia, PA and Plano, TX. Cigna was founded in 2022. It has 74000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 193 open jobs at Cigna, click here.
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