Environment Support Analyst at The Judge Group (Philadelphia, PA)

| Philadelphia, PA
Sorry, this job was removed at 5:18 p.m. (CST) on Monday, August 1, 2022
Find out who's hiring in Philadelphia, PA.
See all Operations jobs in Philadelphia, PA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Location: Malvern, PA
Our client is currently seeking an Environment Support Analyst

Duties and responsibilities:
• Provides advanced level configuration services on multiple platforms in the test environment. Works on complex systems with large numbers of interfaces and users.
• Completes software analysis and implementations/elevations, defines roles, security groups using Sailpoint and vendor defined workflows for access needs. Monitors software, hardware, or middleware updates, and packages and tests complex in-house applications. Participates in inspections, elevations, and related meetings to address configuration issues.
• Installs tools for internal clients, and monitors compliance and usage.
• Writes and maintains documentation, including policies and procedures, configuration templates, guides, and release notes. Reviews staff configuration management plans and tasks.
• Reviews configuration management plans and completes complex client requests. Adds, updates, and completes IT problem management and change management database records. Researches and resolves complex issues. Audits change management configuration records for future releases.
• Works with management to implement quality assurance improvement plans and initiatives, concentrating on methodology and configuration management.
• Creates standard and ad hoc reports for IT project teams and managers. Measures and assesses metrics, including accuracy, timeliness, errors, rescues, and availability code and documentation. Tests and evaluates IT vendor products.
• Has some experience training and mentoring staff and writes training materials. Resolves complex issues associated with vendor applications via defined methods to resolution. Does not look at surface level solutions but rather solutions to benefit short term and long-term support of the application(s).
• Excellent communication skills. Is able to clearly articulate application workflow via context diagrams. Can simplify communication to client but also have the ability to provide technical details on areas requiring vendor and Vanguard collaboration.
• Can ask questions of the client to identify use case gaps
• Is able to analyze Gartner standing of vendor rankling (high, medium, low)
• Team player. Will work with scrummaster, product owner, developer(s), tech lead and architect to identify solutions. Will solicit tech lead and architect to identify solutions and signoff of proposed recommendations. Promotes transparency and sharing of knowledge
• Proven skillset to work in a changing environment regarding priority
• Curiosity to learn the applications being supported


Some knowledge of coding required for application/platform cohesion between Vanguard and vendor (SQL, scripting, configuration of Oktaetc)
Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com
More Information on The Judge Group
The Judge Group operates in the Consulting industry. The company is located in Wayne, PA, Philadelphia, PA, Matawan, NJ, New York, NY, Waltham, MA, Providence, RI, Southfield, MI, Westerville, OH, Vienna, VA, Richmond, VA, Charlotte, NC, Atlanta, GA, Jacksonville, FL, Tampa, FL, Chicago, IL, St Louis, MO, Edina, MN, Kansas City, MO, Austin, TX, Dallas, TX, Bentonville, AR, Denver, CO, Phoenix, AZ, Irvine, CA, San Francisco, CA and Tacoma, WA. The Judge Group was founded in 1970. It has 1928 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, 401(K), Performance Bonus and Paid Holidays. To see all 325 open jobs at The Judge Group, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView The Judge Group's full profileFind similar jobs