Entry Level Technical Support - Tier 1 - Remote at Securly

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 326% Growth - SaaS - EdTech

Security and AI products Awarded as the EdTech Product of the year three years in a row.

Awarded TOP PLACE TO WORK 3 years in a row 


Summary:

Technical Support Engineers report to the Director, Technical Support & Services, and are responsible for world-class technical support to our customers (K-12 School Districts). Technical Support Engineers work very closely with technical and non-technical staff at school districts via email, chat, and phone, ensuring our products and their experience exceed expectations. This is a tremendous opportunity to learn and get experience in the computer networking/security vertical.


This is a full-time remote/work-from-home role paying $40,000/year and working PST hours.


What You Will Do:

  • Take ownership of reported trouble tickets and see problems through to resolution
  • Leverage internal and external resources to identify, troubleshoot, and resolve customer issues
  • Follow protocol for escalation of unresolved issues to the appropriate teams
  • Provide prompt, honest, and accurate responses to customers
  • Contribute to internal documentation, including knowledgeable articles, videos, and white papers

Preferred Qualifications, Skills, and Experience:

  • 1+ year of professional technical support /help desk experience in a similar role is preferred 
  • Possess a basic/good understanding of IT, Networking, Systems
  • Completes some technical Certifications, Associates or 4-year degree is beneficial but NOT required 
  • Proven ability/desire to provide word class customer service 
  • Possess solid technical troubleshooting skills
  • Able to work Monday through Friday 8 am-5 pm range PST

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


About Securly, Inc. 

  • Recognized as Top Places to Work 3 years in a row 
  • Product of the 3 years in a row
  • Securly One Page
  • 45-second cloud product demo

Innovation - Our innovative products and talented people have;

  • Established Securly in over 20% of the US market and growing rapidly internationally 
  • Implemented Securly into 15,000+ schools
  • Monitored more than 5+ billion online activities
  • Revolutionized student wellness and school safety for more than 10+ million children 
  • Saved the lives of more than 1600+ children

Some of the Perks 

  • Recognized as Top Places to Work for multiple years in a row
  • Unlimited Vacation (Flex Time)
  • Annual $1,000 Employee Professional Development Stipend
  • Company-sponsored medical benefits
  • 401k

In-Office Perks

  • Pool tables, Foosball (table soccer), and other fun office activities 
  • You will enjoy breakfasts, lunches, and happy hours
  • You will enjoy commuter reimbursement and free parking
  • You will enjoy a fully stocked kitchen with drinks and snacks
More Information on Securly
Securly operates in the Edtech industry. The company is located in San Jose, CA and Charlotte, NC. Securly was founded in 2012. It has 178 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, Life Insurance, Employee Stock Purchase Plan and Flexible Work Schedule. To see all 16 open jobs at Securly, click here.
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