Entry-Level IT Support (B) at Expedient (Baltimore, MD)
Expedient is a provider of multi-cloud platforms, hosting and security, and data center infrastructure as a service (IaaS) solutions.
We are hiring for an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Baltimore, Maryland data center, will join the Operations Support Center (OSC) team and will work through training and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.
The IT Support Associate will work through a designated training plan that covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.
This position operates on a regular schedule of Thursday through Saturday, alt. Wednesdays from 7am to 7pm EST.
The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of the hourly rate of pay can vary depending on market and shift and will be between $14.00 and $20.00 per hour.
*An additional bonus will be paid out upon completion of the initial training program.
Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. This is a great opportunity for someone looking to start his or her IT career with growth potential, professional development opportunities and the chance to work with a wide variety of technologies. We offer a robust professional development program including industry certifications such as the CompTIA, A+, Network +, etc.
PLEASE NOTE: We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure. Because this is considered a critical position in the organization, a physical presence, on-site in the data center is required. As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center.
Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.
Responsibilities of the IT Support Associate:
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation
Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
Cover the front desk phone, and conduct physical and virtual security checks
Process and prioritize client and employee technical requests by phone, email or in person
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Minimum Qualifications of the IT Support Associate:
Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
A strong passion for a career in IT and/or technology and evidence showing IT experience
Associate degree in a technical discipline or technical equivalent work experience
Previous exposure to or experience in an IT environment
Previous customer-service work experience
Must always be professional and patient, as this is a client-facing role
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and manage multiple responsibilities that are time-sensitive
Having a willingness and ability to learn quickly
Must pass pre-employment screens
Sitting - stationary/seated position during the workday in order to check in visitors
Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center
Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required
BENEFITS TO WORKING FOR EXPEDIENT: We place a high value on learning and staying agile in the technology arena. We make education and training available to our employees through a robust, employee-driven training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, plus top-tier, affordable medical, dental, vision insurance, as well as 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success.
To apply, please submit your resume and a cover letter explaining your interest.
If this isn’t the job for you, perhaps you have a friend who would be a perfect fit. Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.
Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.