Enterprise Testing Manager at PNC (Pittsburgh, PA)

| Pittsburgh, PA
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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) Enterprise Testing Manager within PNC's Enterprise Testing Services organization, you will be based in PNC's footprint. Remote locations will also be considered.

The individual in this role will manage a team of analysts who test mortgage origination loan files to ensure adherence to investor, regulatory and internal requirements. This individual must have expert knowledge of mortgage underwriting guidelines, practices and requirements, and have deep familiarity with mortgage origination operations and regulations.

Job Description

  • Communicates effective business unit compliance testing and reviews to prevent or identify illegal, unethical, or improper business practices. Trains junior staff and raises issues to senior team members.
  • Plan testing and reviews. Applying risk analysis principles, determine the scope, including focus, objectives, and rationale, and update the scope as needed. Develop testing strategies, including procedures and selection of samples, sample size, and rationale. Perform testing and reviews according to the testing plan. Evaluate controls, identifying risks appropriately. Revise review programs as needed to accomplish objectives. Interface with external auditors and bank regulators as needed.
  • Conduct and manage documentation of the review process. Prepare working papers, ensure that documentation appropriately supports the testing conclusions, and document process flows and describe major processes within the area being reviewed.
  • Analyze the results of testing and review activities. Analyze exceptions and make recommendations to enhance internal controls and/or increase the efficiency of operations. Ensure that testing is accurate, complete, and in accordance with standards and protocols. Communicate test/review results and issues/concerns to management at the LOB and/or enterprise level, validating and recommending resolutions to issues.
  • Provide consulting services for clients on risk and control issues. May assist clients in implementation of new / improved systems, products / services, and controls.


PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
  • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
  • Live the Values - Role models our values with transparency and courage.
  • Enable Change - Takes action to drive change and innovation that will transform our business.
  • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
  • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.


Competencies

Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Audit And Compliance Function - Knowledge of and ability to manage the major responsibilities, accountabilities, and organization of the Audit and Compliance (A&C) function or department.

Auditing - Knowledge of organization's internal audit processes, practices and methods.

Customer Support Policies, Standards and Procedures - Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

Data Gathering and Reporting - Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.

Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Effectiveness Measurement - Ability to measure the quality and quantity of work effort for the purpose of improvement.

Fraud Management - Knowledge of and ability to employ internal controls and to enhance business strategies for the purpose of detecting, correcting and preventing fraudulent activities.

Internal Controls - Knowledge of and ability to create, implement, evaluate and enhance processes in internal controls.

Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Quality Management - Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
More Information on PNC
PNC operates in the Fintech industry. The company is located in Pittsburgh, PA. PNC was founded in 2022. It has 50977 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 447 open jobs at PNC, click here.
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