Job Description

ENTERPRISE TECHNICAL SUPPORT - ORLANDO, FL

The Select Group is looking for an Enterprise Technical Support individual to join an American telecommunications and mass media companies 24/7 technical support team! We are looking for someone who has network troubleshooting experience and customer service or call center experience. This projects is focused on supporting TV, Data and Voice services. We are hiring multiple individuals so apply if you are interested!

TECHNICAL SUPPORT REQUIREMENTS:

• Knowledge and/or hands on experience with network troubleshooting
• CCNA &/or Network+ Certification
• NOC/Call Center/Customer Support experience
• Must be willing to work a flexible work schedule to support the 24/7 environment

TECHNICAL SUPPORT RESPONSIBILITIES:

• Embody quality service by providing a reassuring voice during the resolution of a client's networking or technical difficulties.
• Troubleshoot network service issues via phone, trouble ticket, email and client portals by providing expertise on intricate issues, including wide area (WAN), local area network (LAN), fiber and Voice technologies.
• Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams.
• Coordinate resolution efforts with additional departments while monitoring and apprising clients.
• Improve department processes and technologies through the investigation and identification of the root cause of technical problems.
• Support efforts to enhance the client experience through process reviews, analysis and recommendations to leadership.
• Perform additional duties related to the position as assigned.