Enterprise Platform Performance Lead - REMOTE at Raytheon Technologies (Hartford, CT)

| Hartford, CT
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Date Posted:
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Pratt & Whitney is working to, once again, transform the future of flight-designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We've introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment. * Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we'll welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

*Note: Hybrid and Remote roles at many of our sites are currently working from home because of COVID-19 protocols. Candidates will learn more about role type and current site status throughout the recruiting process.

The Enterprise Platform Performance Lead is responsible for managing the performance and monitoring tools, processes, and teams with regard to Enterprise Platforms and key applications like SAP, Teamcenter, and Solumina.

Working with the business owners to define Key Performance Indicators (KPIs), develop monitoring tools and processes to review performance against those KPIs, and tracking issue / resolution via our ticketing and problem management systems.

Reporting to the business and DT management on system and application performance based on the established KPIs, monitoring findings, and solutions to improve performance will be a key focus.

This position will oversee a team of performance and monitoring engineers focused on tool development, tracking, reporting, and working with the business to improve key system performance.

Key Responsibilities:
  • Define and execute Application Performance Management strategy and road map focused on key enterprise applications.
  • Provide leadership and overall management of performance monitoring, diagnostic, and tuning activities.
  • Lead the monitoring strategy and approach as well as drive all monitoring activities and deliverables.
  • Define key performance (KPI) metrics and validate key business transactions and processes for monitoring.
  • Act as a single point of contact for stakeholders and IT leadership in charge of driving issue resolution related to performance or monitoring findings
  • Provide technical guidance and assistance (standard work / processes) to performance diagnostic engineers
  • Oversee monitoring team and assist with triage of production performance issues.

Basic Qualifications :
  • Bachelor's Degree with 10+ years of related experience OR advanced degree with 7+ years of related experience.
  • U.S. Citizenship required.

Preferred Qualifications:
  • Experience in several of the following IT services and technologies: SAP (ABAP, JAVA, HANA)
  • Oracle performance monitoring tools and tuning.
  • Application development standards, architectures, and best practices.
  • Application web strategies and infrastructure components (Websphere, Tomcat, etc).
  • Internet facing technologies, including web services security.
  • Industry tools used for Performance review or monitoring (SAP Solution Manager, AppDynamics, Tivoli).
  • Project management and oversight skills.
  • Demonstrated leadership of successful process improvement initiatives.
  • Demonstrated previous focus on process development and implementation that span organizational boundaries.
  • Strong interpersonal skills, including good written and oral communication capability.
  • Ability to effectively influence and direct the actions of those not within the direct reporting chain is essential.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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More Information on Raytheon Technologies
Raytheon Technologies operates in the Aerospace industry. The company is located in Waltham, MA. Raytheon Technologies was founded in 2020. It has 27 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 422 open jobs at Raytheon Technologies, click here.
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