Enterprise Network Spec II at Windstream (Rochester, NY)

| Rochester, NY
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Job DescriptionJob ID:22001481

General Summary:

The Enterprise Network Specialist II will be responsible for providing next level support in a tiered environment for Windstream's Enterprise Service Delivery organization. Working directly with Service Delivery Management on customer escalations and post installation issues. Excellent communication skills and training experience are necessary components of the job.

Job Responsibilities:
  • Support of complex orders during all phases within Service Delivery
  • UAT and Beta Testing of new products and processes
  • Development of Network Delivery documentation
  • Staff training and support
  • Available and willing to be in a 24 X 7 on call rotation
  • Subject matter expert for current product set within Enterprise organization (Velo and Fortinet SD-WAN)
Preferred Skills:
  • Expert understanding of OSI model
  • Expert knowledge of LAN/WAN technologies such as Ethernet, PPP, etc.
  • Expert knowledge of routing protocols such as BGP, EIGRP and OSPF
  • Expert knowledge of VPN technology (L3VPN, L2VPN, IPSEC)
  • High level understanding of MPLS and SD-WAN technologies and Network Firewall technologies
  • Expert network troubleshooting skills
  • Demonstrated customer service skills
  • Excellent communication skills
  • Ability to multi-task and adapt in a fast-paced environment
  • Expert network troubleshooting skills
  • Knowledge of central office transport equipment including test methods
Job Requirements
Minimum Requirements:

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 7 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
More Information on Windstream
Windstream operates in the Cybersecurity industry. The company is located in Little Rock, AR. Windstream was founded in 2006. It has 10337 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 36 open jobs at Windstream, click here.
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