Get to know us:
We're FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industry. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our platform automates all aspects of field service operations for enterprise and small businesses, enabling them to accelerate growth, streamline operations, increase customer retention, and maximize revenue.
When you join our team, you'll be joining one of the fastest growing companies in the US with an award-winning culture that's been celebrated by Inc. Magazine and Forbes. Trusted by over 1,700 field service companies across thousands of locations, our software helps clients manage upwards of a billion dollars in revenue. Our partnership with ServiceTitan will enable us to accelerate investment in our technology and people while maintaining our flexible startup culture.
Ready to make your career move?
As an Enterprise Implementation Specialist, you will be responsible for on-boarding and training our largest new customers. This involves managing timelines, coordinating key events between our different teams, providing training on the FieldsRoutes software, and overall helping our customers feel comfortable and safe in the FieldRoutes system. This role is ideal for someone very organized, with the ability to manage many schedules and deadlines effectively. You should also be passionate about technology and love working with people.
What You'll Do:

• Become an expert on FieldRoutes software.
• Manage simultaneous mid-sized to enterprise Pest Control, Lawn, and Pool implementations, all at different stages.
• Conduct 1 on 1 personalized webinar-style trainings.
• Understand customer's needs and determine best practices to receive the most benefit from the system.
• Manage a complex timeline that could involve multiple individuals or departments at the customer's company.
• Coordinate data imports and validate the data to ensure information comes over correctly from the customer's previous software.
• Construct detailed and logical requests to development team so that imported data is functional.
• Must be comfortable communicating with people in both entry and high-level roles at the customer company who may have competing interests.
• Effectively troubleshoot issues that come up during the process.
• Support operations for approximately 2-4 weeks after going live with the software.

What you'll bring:

• 2 years Customer Service or Sales experience required
• Strong interest in technology and the ability to learn new software features quickly
• Strong verbal and written communications
• Exceptional relationship management skills
• Must be highly organized and autonomous

• 2 years software implementation experience preferred
• Professional pest control or field service experience is a bonus

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $56,000 - $81,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.