Enterprise Customer Trainer

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Who We Are:


Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $152M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 


Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.


Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.


We are unable to hire in the following states at this time: CO, HI


About Your Role: 


Our Enterprise Customer Trainer is a relatable technical facilitator and curriculum developer who understands the unique needs of large sales teams and their internal enablement partners. This role will be a member of the newly formed Customer Education team and report to the Senior Manager of Customer Education. The Enterprise Customer Trainer will be a key resource for onboarding and ongoing education including the development of end-user and train-the-trainer programs and certifications. 


Who You Are:

  • As a founding member of the team, you’re excited to help shape the education strategy from the beginning. 
  • Your energy comes from helping Enterprise customers achieve their goals, and you aren’t scared of the challenging work needed to get there.
  • You love when your days are never the same; quickly pivoting between facilitating, problem solving, and course development.

Developing and Revising Training Programs

  • Developing a deep understanding of the Sendoso platform and customer use cases.
  • Scaling the customer sales team training program to significantly increase end-user adoption.
  • Building a train-the-trainer (TTT) program for enterprise customer enablement teams to successfully onboard and support their end-users.
  • Collaborating with cross-functional teams and customers to understand business needs that can be solved with in-person and virtual live training.
  • Creating instructor guides, participant guides, presentation materials, job aids, quizzes, activities, and other supporting materials for live training.
  • Creating customer certification programs that include quizzes, live training, and other resources.

Delivering Exceptional Training Experiences

  • Traveling primarily in the US and occasionally internationally for customer training engagements.
  • Facilitating virtual training for onboarding customers and existing customers at critical points in their customer journey.
  • Managing multiple strategic customer engagements simultaneously while building standardized training programs.
  • Organizing and presenting customer best practices at webinars, conferences, and virtual events.

  • KPI reporting that maps to company success metrics to ensure high satisfaction scores, user adoption, and training effectiveness.
  • Other duties as assigned.

Experience:

  • Passion for public speaking and making connections, with the desire to go beyond standard training to inspire end-user sales teams. 
  • Demonstrated ability to design and develop engaging customer training that positively affects business outcomes.
  • Proven ability to analyze successes and failures, experiment, and find solutions.
  • Flexibility in taking on challenges and changing directions when necessary.
  • Demonstrated ability to thrive in a fast moving SaaS environment.
  • Enterprise customer training and/or problem solving.

Bonus Points If...

  • You have a certification or degree in adult education.
  • You have prior experience with gifting platforms (e.g. Sendoso, Reachdesk, Postal.io).

  • Live presentation examples may be requested for consideration.

What We Believe:

  • Conquer Giants! We get things done. Moxie is in our DNA, and we’re breaking down the barriers that separate the world.
  • One Team! Everyone belongs here, and whether it is your first day or you’re the CEO, your voice and ideas matter to us.
  • Relationships Matter! It’s a cluttered, digital world out there, but our connections are real. We’re all humans, so we treat each other and our customers like humans too. 
  • Reinvent! Forget thinking big. We think meteorically by redefining what’s possible and shaping the future of human connections. 

Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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More Information on Sendoso
Sendoso operates in the Enterprise Web industry. The company is located in San Francisco, CA. Sendoso was founded in 2016. It has 370 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Daily sync and Open door policy. To see all 5 open jobs at Sendoso, click here.
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Candidate Location Eligibility:
Phoenix – Mesa – Scottsdale, AZ
San Francisco, CA

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