Engagement Manager (Flex)
Join SADA as an Engagement Manager!
Your Mission
As an Engagement Manager at SADA, you will be an engineering force multiplier, complex problem solver, and customer advocate. Your role will be a key ingredient in SADA’s recipe for customer workload transformation and business success. The Site Reliability Engineering team will work closely with you to identify areas where we can make the most impact solving our customers’ most complex problems. You will oversee customer service operations, dealing with customers directly and often as their first point of contact. Responsibilities include liaising with clients, examining business data, managing projects, identifying upsell opportunities, preparing reports on project and customer service operations performance, managing customer risk, and extracting action items and takeaways from internal and customer-facing meetings. Using agile methodologies, you will create backlogs for the customers in your portfolio and assign Site Reliability Engineers to modernize customer workloads.
The Customer Experience team will lean on you to translate their recommendations into production workload transformation, and our Professional Services practice will count on you to coordinate Reliability Engineering work with their projects.=
Your success will be measured by your ability to create a positive experience for our customers and ensure they are leveraging our services effectively.
Pathway to Success
#MakeThemRave is at the foundation of all our engineering. Our motivation is to provide customers with an exceptional experience in migrating, developing, modernizing, and operationalizing their systems in Google Cloud Platform.
Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, customer feedback at the close of projects, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.
As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks.
Expectations
Required Travel - 10% travel to customer sites, conferences, and other related events. Due to the COVID-19 pandemic, travel has been temporarily restricted.
Customer Facing - You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly. Common touchpoints occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.
Training - Ongoing with first-week orientation at HQ followed by a 90-day onboarding schedule. Details of the timeline can be shared. Due to the COVID-19 pandemic, all onboarding will be temporarily conducted remotely.
Job Requirements
Required Credentials:
- Google Project Management: Professional Certificate or able to complete within the first 45 days of employment
- Google Cloud Digital Leader Certificate or able to complete within the first 90 days of employment
- PMI Agile Certified Practitioner (PMI-ACP)® Certification or equivalent experience
Required Qualifications:
- 3+ years of experience performing project management using Agile Scrum methodologies
- Excellent management and communication skills
- Strong organization skills across several concurrent workstreams
- Ability to estimate work accurately
- Experience driving work prioritization discussions with senior management
- Risk management skills
- Proficiency with measuring and reporting KPIs and using data to make decisions
- Customer-oriented approach to business planning and identifying opportunities
- Keen understanding of business problems and solutions
- Experience with business analytics and extracting insights from business data
- Understanding of how business problems are solved with technology
- Ability to align customer business goals with coordinated service deliveries
- Experience using project management software
Useful Qualifications:
- Experience with Business Intelligence software, e.g. Google Data Studio
- Familiarity with Google SRE concepts and DORA principles
About SADA
Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.
- Make them rave
- Be data-driven
- Think one step ahead
- Drive purposeful impact
- Do the right thing
Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group, Inc. Magazine, as well as LA Business Journal!
Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, professional development reimbursement program as well as Google Certified training programs.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.
SADA is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work.