ActionIQ
Our mission is to unlock the power of data to transform customer engagement and create authentic human connections.
Hybrid

Engagement Manager - Deployments

Sorry, this job was removed at 8:52 p.m. (CST) on Tuesday, September 28, 2021
Find out who's hiring in New York City, NY.
See all Operations jobs in New York City, NY
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Description

The Engagement Manager (Deployments) plays a pivotal role in driving client satisfaction and loyalty by ensuring the customer achieves exceptional value through the partnership with ActionIQ. He/she/they is/are responsible for driving forward projects, including new customer deployments, for ActionIQ customers. The EM will own all deliverables for the project, manage stakeholder expectations, and lead meetings, action items, and follow-ups. The Engagement Manager will work with the Ongoing Account team to help the customer set ambitious yet realistic business goals and ensure that all internal teams are aligned with these expectations. He/she/they will work closely with all departments within ActionIQ and have direct visibility with the executive team as the project owner.

The Engagement Manager will work closely with the Director of Engagement to take over ownership of new customer deployments and other dedicated project efforts for existing customers. He/she/they will have the support of the Ongoing Account team and Director of Engagement to help ensure their projects are successful and deliver value to the customer.

About the Team:

The Engagement Team at ActionIQ plays a critical role in maximizing our clients’ engagement with the ActionIQ platform. In order to gain customer referrals, maximize client satisfaction and minimize customer churn, we provide relevant services and strategic guidance to key customer stakeholders.

As a member of the Deployments team, you’ll join a team of highly-driven and collaborative team members who have a strong curiosity about technology and care deeply about delivering value to our customers.

One year from now you will have:

  • Successfully led multiple customer projects, including multiple new customer deployments
  • Worked alongside Field Engineering to deliver quality solutions to complex customer problems
  • Helped develop a scalable, repeatable deployment process
  • Developed strong product skills and a deep understanding of the ActionIQ platform
  • Worked closely with the Product, Design, and Engineering teams to provide feedback on behalf of the customers to help drive the future direction of the software

Responsibilities:

  • Discovering, developing, and implementing use cases to add value to the customer’s business, including gathering use case requirements, designing solutions and project plans, and delivering use cases to the customer
  • Providing subject matter expertise on the ActionIQ platform
  • Owning and managing the project plan, including setting, coordinating, tracking and delivering on project commitments, and leading internal and external client meetings and communication
  • Serving as the primary point of contact for the project between the customer and all internal teams
  • Representing the interests of the customer and advocating for resource allocations to deliver on project requirements
  • Building strong relationships with the customer’s project teams, including data, analytics, and marketing teams
  • Contributing to the development, testing, execution and analysis of clients’ marketing strategies and customer programs
Requirements:
  • Bachelor's degree or equivalent required
  • 2+ years of consulting/client services/system integrator company required
  • Strong analytical mindset
  • Experience with task management, preferably across multiple work streams in parallel
  • Experience working with large datasets, response metrics, trends, and marketing measurement methodologies
  • Strong communication, project management, organizational and interpersonal skills
  • Willingness to travel up to 30% of the time when back in office

Nice-to-haves:

  • Knowledge of SQL or other coding languages (e.g. Python). Note, the EM is not expected to write any code, but the knowledge can be very helpful for technical conversations
  • Project management and/or software implementation experience

Our work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement.

Benefits:

  • Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company!
  • Competitive compensation package, including significant equity component
  • Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
  • Top notch health insurance benefits, including 12 weeks paid parental leave for both parents.
  • We are currently working remotely due to COVID-19, but we will be opening a beautiful new office right on Madison Square Park! All NYC-based employees will have the option to return to the office 3 days per week beginning after Labor Day on an “opt-in” basis. We plan to officially reopen our office in the beginning of 2022.
  • Check out our latest blog post here to learn how we designed our return to work plans.
  • Work from Home stipend to optimize office set up.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth.

See More
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

What are ActionIQ Perks + Benefits

ActionIQ Benefits Overview

We offer benefits catered to the whole person, from top of the line healthcare coverage and wellness programs to employee experiences and professional development opportunities, our employees are at the center of all that we do. As an Actionite, you’ll have the opportunity to explore, enhance and expand your skill set through conferences, workshops, experiential learning, cross-team collaboration and more.

We operate in a hybrid model for our NYC based employees (in office: M, W, Th and remote: Tu, Fr) along with two remote seasons during the year where our employees can work from anywhere.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
In-person all-hands meetings
Bi-weekly meetings where we all come together to learn more about the latest in the organization from leadership and colleagues.
In-person revenue kickoff
Flexible work schedule
Our working hours are 10-6pm EST but this is flexible based on your location and your team’s ways of working.
Remote work program
For employees who are not fully remote we offer two remote seasons during the year where all employees can work from anywhere. https://www.actioniq.com/blog/actioniqs-new-ways-of-working
Diversity
Documented equal pay policy
Hiring practices that promote diversity
Structured hiring processes and practices, Diverse hiring panels, Gender decoder for job descriptions, Interview training for all hiring managers and teams
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Provided through Navia
Disability insurance
Dental insurance
Two plan options through Guardian.
Vision insurance
Provided through Guardian/VSP XPHealth vision discounts
Health insurance
Choice of four EPO & PPO plans through Anthem BCBS
Life insurance
Wellness programs
One Medical Membership, Gym Reimbursement through Anthem BCBS
Mental health benefits
Employee Assistance Program (EAP) Care Concierge Spring Health
Financial & Retirement
401(K)
Provided through Empower Retirement. Sofi and Origin Financial (personal finance and financial planning tools)
Company equity
Equity options are granted to our employees and executives upon the date of hire. Options are fully vested after 4 years of employment.
Charitable contribution matching
Employee donations of up to $500 per fiscal year will be matched.
Child Care & Parental Leave Benefits
Generous parental leave
All new parents are eligible for 12 weeks of 100% paid parental leave following a child’s birth.
Family medical leave
ActionIQ provides all qualified employees with 4 weeks paid leave to care for a seriously ill family member (child, spouse, parent, sibling, or registered domestic partner).
Vacation & Time Off Benefits
Generous PTO
We have a flexible PTO policy and encourage employees to take PTO to maintain work-life balance. We trust employees to communicate time off so colleagues feel supported and prepared.
Paid holidays
Company-wide vacation
Every year the company is closed from December 24th through the 1st of the year for a winter break.
Office Perks
Commuter benefits
Provided through Navia
Company-sponsored outings
Free snacks and drinks
Fully stocked kitchen at 11 Madison Ave.
Some meals provided
Family style and boxed style lunches provided Mon, Wed, Thurs.
Company-sponsored happy hours
Bi-monthly social hours following All Hands Meetings
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
ActionIQ offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
We set aside time for our employees to learn from each other, gain perspective, and foster an environment of curiosity. (Culture Talks, Curiosity Series, Data Bytes)
Promote from within
Online course subscriptions available

Additional Perks + Benefits

From covering the cost of a One Medical membership for all employees to ensure quality, affordable and accessible health care to commuter benefits and a company-wide winter break, ActionIQ offers perks that take care of the whole person and their families.

More Jobs at ActionIQ

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ActionIQFind similar jobs like this