Engagement Manager - Deployments at ActionIQ

| New York City, NY
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Description

The Engagement Manager (Deployments) plays a pivotal role in driving client satisfaction and loyalty by ensuring the customer achieves exceptional value through the partnership with ActionIQ. He/she/they is/are responsible for driving forward projects, including new customer deployments, for ActionIQ customers. The EM will own all deliverables for the project, manage stakeholder expectations, and lead meetings, action items, and follow-ups. The Engagement Manager will work with the Ongoing Account team to help the customer set ambitious yet realistic business goals and ensure that all internal teams are aligned with these expectations. He/she/they will work closely with all departments within ActionIQ and have direct visibility with the executive team as the project owner.

The Engagement Manager will work closely with the Director of Engagement to take over ownership of new customer deployments and other dedicated project efforts for existing customers. He/she/they will have the support of the Ongoing Account team and Director of Engagement to help ensure their projects are successful and deliver value to the customer.

About the Team:

The Engagement Team at ActionIQ plays a critical role in maximizing our clients’ engagement with the ActionIQ platform. In order to gain customer referrals, maximize client satisfaction and minimize customer churn, we provide relevant services and strategic guidance to key customer stakeholders.

As a member of the Deployments team, you’ll join a team of highly-driven and collaborative team members who have a strong curiosity about technology and care deeply about delivering value to our customers.

One year from now you will have:
  • Successfully led multiple customer projects, including multiple new customer deployments
  • Worked alongside Field Engineering to deliver quality solutions to complex customer problems
  • Helped develop a scalable, repeatable deployment process
  • Developed strong product skills and a deep understanding of the ActionIQ platform
  • Worked closely with the Product, Design, and Engineering teams to provide feedback on behalf of the customers to help drive the future direction of the software
Responsibilities:
  • Discovering, developing, and implementing use cases to add value to the customer’s business, including gathering use case requirements, designing solutions and project plans, and delivering use cases to the customer
  • Providing subject matter expertise on the ActionIQ platform
  • Owning and managing the project plan, including setting, coordinating, tracking and delivering on project commitments, and leading internal and external client meetings and communication
  • Serving as the primary point of contact for the project between the customer and all internal teams
  • Representing the interests of the customer and advocating for resource allocations to deliver on project requirements
  • Building strong relationships with the customer’s project teams, including data, analytics, and marketing teams
  • Contributing to the development, testing, execution and analysis of clients’ marketing strategies and customer programs
Requirements:
  • Bachelor's degree or equivalent required
  • 2+ years of consulting/client services/system integrator company required
  • Strong analytical mindset
  • Experience with task management, preferably across multiple work streams in parallel
  • Experience working with large datasets, response metrics, trends, and marketing measurement methodologies
  • Strong communication, project management, organizational and interpersonal skills
  • Willingness to travel up to 30% of the time when back in office
Nice-to-haves:
  • Knowledge of SQL or other coding languages (e.g. Python). Note, the EM is not expected to write any code, but the knowledge can be very helpful for technical conversations
  • Project management and/or software implementation experience

Our work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement.

Benefits:
  • Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company!
  • Competitive compensation package, including significant equity component
  • Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
  • Top notch health insurance benefits, including 12 weeks paid parental leave for both parents.
  • We are currently working remotely due to COVID-19, but we will be opening a beautiful new office right on Madison Square Park! All NYC-based employees will have the option to return to the office 3 days per week beginning after Labor Day on an “opt-in” basis. We plan to officially reopen our office in the beginning of 2022.
  • Check out our latest blog post here to learn how we designed our return to work plans.
  • Work from Home stipend to optimize office set up.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • MySQLLanguages
    • ReactLibraries
    • ImmutableJSLibraries
    • FinagleLibraries
    • SlickLibraries
    • EnzymeLibraries
    • MoleculeLibraries
    • PlayFrameworks
    • LuigiFrameworks
    • AnsibleFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • AbstractDesign
    • AirTableDesign
    • PendoDesign
    • MiroDesign
    • In-designDesign
    • After-effectsDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HarvestManagement
    • WordpressCMS
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

An Insider's view of ActionIQ

What's the biggest problem your team is solving?

Today SysOps biggest challenge is observability. We are laser focused on creating dashboards, monitors, and reports that will allow SysOps to create meaningful actionable alerts.

Tracey Little

SysOps Manager

What does career growth look like on your team?

I've landed some significant deals since I started. Including, the largest deal in our company history to date. Every account win and every account loss brings significant learnings and growth. Every day. Our sales support and enablement teams here at ActionIQ are incredible. Every win is "our" win.

Cindy Kenyon-Carpenter

Enterprise Sales Director

What are ActionIQ Perks + Benefits

ActionIQ Benefits Overview

At ActionIQ, we offer unique benefits that cater to the whole person inside and outside of the office. We do not track PTO, but trust the employee to get his/her/their work done while also taking the right time away for self care. We make time to get to know each other, check in, and help each other achieve goals. We have daily offerings like meditation and coffee breaks; weekly all hands meetings that unite the company and foster transparency, and year long perks that cater to the whole person. We are focused on the long term more than the short term and are actively working and adapting to continue fostering a strong, united company.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We do not track how much time-off every employee takes. We trust employees to manage their own vacation schedule to maintain the right level of work/life balance.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
ActionIQ offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning

Additional Perks + Benefits

From covering the cost of a One Medical membership for all employees to ensure quality, affordable and accessible health care to commuter benefits and student loan refinancing, ActionIQ offers perks that take care of the whole person and their families, even furry companions.

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