End User Trainer
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description
Emergency Call Handling (ECH) - Southeast region is responsible for installation, training and project management for 9-1-1 call handling systems for state and local public safety agencies throughout the Southeastern United States and Latin America.
The Trainer will report to the Regional Emergency Call Handling Director and will be responsible for end user training within the region. The End user Trainer is ultimately accountable for the 911 call dispatchers, supervisors and administrators training delivered via on site engagements and remote video sessions. The Trainer will also perform the role of a cutover coach providing expertise and support to Go-Live activities.
The End user Trainer may also provide consultation to both internal and external customers on complex projects being deployed in the field.
Responsibilities include:
- Primary responsibility includes customer end user training as it relates to Agent/Operator and Administrator procedures on Company products (call processing, data reporting, and/or mapping products).
- Travel, as required, to provide training support on-site at customer locations.
- Provide classroom preparation needed to conduct training.
- Attend project planning meetings when requested.
Specific Knowledge / Skills:
- BA/BS in Computer Science, Electrical Engineering, Information Systems or related or equivalent combination of education and related experience.
- Minimum of 2 years technical training/teaching experience.
- Required experience working in a Public Safety Answering Point (PSAP) as an Administrator/Call Taker/Agent or as a PSAP Director.
- Being familiar with Automatic Call Distribution (ACD) is desirable.
- Experience with telephony and/or telecommunications equipment desirable.
- Technical knowledge of 911 systems, networks and peripheral equipment desirable.
- Proficient technical knowledge of computer hardware and related peripheral equipment.
- Proficient technical PC skills with windows-based software and networks.
- Excellent communication skills, both verbal and written.
- Ability to work independently, as well as with others.
- Excellent presentation skills.
- Ability to work the required hours for the position, including extensive travel (70%).
Basic Requirements
At least 2 years of professional experience
High school diploma or equivalent
Vaccine Requirement
As an employer of 100 or more employees, Motorola Solutions has implemented a policy requiring all U.S. employees reporting to a workplace (anywhere you are performing services on behalf of Motorola Solutions) where other people are present (including coworkers and customers) be fully vaccinated against COVID-19 by February 9, 2022. Any employees not fully vaccinated by this date will be required to participate in periodic COVID-19 testing.
If you are unable to be fully vaccinated, you may apply for a reasonable accommodation based on a qualified medical condition or religious belief. Any offer of employment will be contingent on candidate's ability to demonstrate proof of vaccination (unless approved for a reasonable accommodation based on a qualified medical condition or religious belief) or willingness to participate in periodic COVID-19 testing.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
