Enablement Manager, Support
We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Greenhouse Software is looking for an Enablement Manager to join our team!
As an Enablement Manager on the Revenue Enablement team, you will work closely with cross-functional partners from Product, Product Marketing, Customer team leadership, and Customer Enablement to stay informed on the product roadmap and build communication and enablement strategies that will equip our most technical customer-facing teams. This means carrying out and continuously improving on new hire onboarding, employee learning, and skills development.
Who will love this job
- A Life-Long Learner: You are relentlessly curious and are motivated by the idea that learning is a never-ending process.
- A Multi-Tasker – you’re able to lead multiple projects to success, and excel when working with others towards a common goal
- An Operations Specialist – you love process and enjoy finding solutions that will increase efficiency and output
What you’ll do
- Build and deliver onboarding, training and certification programs primarily for our global Support team
- Collaborate with internal partners to assess gaps and uncover opportunities to improve success and productivity
- Design, develop and implement an onboarding and continuous development program that incorporates blended learning, practice/application, and peer reinforcement to ensure new hires across technical and product-heavy roles are ramped quickly
- Define and build learning pathways and modules in our Learning Management platform that are customized to the learner's needs
- Drive a cadence of learning programs and events that enhance the capabilities and efficiency around technical skills, including, but not limited to, demo certifications and new product knowledge
- Build a role-specific technical product training curriculum that certifies on technical capabilities and scale it, including a manager and employee track
- Manage and evolve our strategy for knowledge management and ongoing reference
- Leverage data and insights to regularly communicate progress, efficacy, best practices to the impacted partners of each initiative.
- Lead retrospectives to evaluate performance, impact, and future strategies of the programs
- Keep abreast of trends in the training and development industry, new sales tools, techniques, and resources to help improve results.
You should have
- Knowledge of adult learning theory, content production (eLearning, Video, etc.)
- A proven track record of hands-on creation and delivery of impactful change and/or best practice programs for Support Team audiences
- Strategic thinking, with the ability to take broad visions and concepts and develop structured plans, actions, and measurable metrics
- Ability to assess learning impact & value in order to continuously evaluate and improve enablement programs
- Strong presentation and communication skills; ideally experience collaborating with field leaders, sales managers and technical sellers
- Able to approach complex problems with curiosity, creativity and empathy
- Strong organizational and program management skills; ability to manage multiple cross-functional projects simultaneously
- Strong bias for execution and delivering results
- Excellent organization and communication skills (written, verbal, presentation, etc.)
- Comfortable working in a high growth and constantly evolving environment
- Ability to work with global time zones, as needed
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a strong fit for this role in your cover letter
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here.
The ranges added below are for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $98,000 - $132,000
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Who we are
At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.
For all our employees, we offer a full slate of benefits from competitive salaries, stock options, fully paid option(s) for health coverage (medical, dental and vision), disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation and a 401(k) matching program. For Dublin-based employees, we offer 25 days' vacation and an employer matching pension program.
Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.
Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page
**We are a distributed company and do our best work where it works best for us - as individuals and as teams. At this time, all employees are working remotely due to COVID-19.**
Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at [email protected].