Highspot increases the performance of your sales teams.

Employee Relations Manager - Remote

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About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role 
We are looking for an individual with strong Employee Relations (ER) expertise to join our People Team. This role will include both working with individual contributors and managers to guide, coach and support issue resolution and will provide program recommendations and implementation tied to improving and manager experience. The role requires the ability to assess, consult, and manage across a variety of employee relations topics and issues. You will provide guidance and coaching on conflict resolution, performance counseling, disciplinary action, policy interpretation and application, and you will be responsible for enhancements and evolution which will support and influence a positive work environment. You will also leverage data and analytics to identify trends and recommend solutions to improve employee relations. This individual will help build and reinforce Highspot’s culture.

What You’ll Do

  • Create and implement the Employee Relations (ER) framework, including strategies and proposals to continuously drive improvements in ER practices within the organization based on trust, mutual respect, strong performance management, and accountability in support of the goals of the organization.
  • Implement a comprehensive communications strategy to promote ER best practices throughout the organization.
  • Work directly with managers and employees to assess, advise on, and resolve a variety of situations, including but not limited to: interpersonal/communication challenges, performance issues, behavioral issues, medical accommodation requests, leave of absence requests, application of Highspot policy
  • Proactively identify and analyze data reporting and analytics of ER cases for themes, trends and root causes to provide insights and recommendations for decision making and prevention of ER risk
  • Coach managers on best practices related to employee relations topics including; giving effective feedback, properly documenting concerns, etc.
  • Serve as an escalation point for employee performance issues. Partner with managers to recommend appropriate action and advise on related documentation, including Performance Improvement Plans (PIPs)
  • Partner with Learning & Development and Diversity, Equity, Inclusion & Belonging teams to provide developmental training and coaching on employee relations techniques, corrective action and documentation, and performance management best practices to support continuous professional development and drive manager enablement.
  • Conduct investigations, partnering with People Team colleagues and Legal counsel (both internal and external) on employee issues that are highly sensitive
  • Manage the employee exit process and provide regular strategic insights to the business to help in retention and improve employee engagement 
  • Advise on the development, improvement, and implementation of policies and procedures that will help create a more inclusive culture
  • Proactively engage with managers regarding the health of their organizations
  • Contribute to People Team project work as needed

Your Background

  • 7+ years Employee Relations Experience 
  • Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously
  • Ability to build relationships and effectively partner at all levels to take appropriate action in addressing issues
  • Knowledge of the latest regulations, trends, and best practices in human resources, including and in-depth understanding of federal and state employment and labor laws
  • Ability to leverage understanding of employment law and HR policies, programs, and benefits to counsel employees and recommend appropriate solutions
  • Exceptional communication skills, including: a demonstrated ability to convey information clearly and concisely both verbally and in writing, strong mediation and counseling skills, and the ability to drive to effective outcomes during conflict resolution
  • Ability to handle highly confidential and personal information in a professional manner
  • Ability to act as an objective third party and unbiased advisor, effectively balancing advocating for employees with mitigating risk to the company
  • Excellent instinct and judgment in selecting methods, techniques, and evaluation criteria for obtaining results in complex scenarios

Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave 
Flexible work and vacation schedules
Discounted ClassPass membership
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!

Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ClojureLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby SinatraFrameworks
    • React.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • XDDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • AirtableManagement
    • WordpressCMS
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen

What are Highspot Perks + Benefits

Highspot Benefits Overview

At Highspot, our people are at the core of everything we do, so we’ve designed a comprehensive benefit plan that includes perks that foster our people-first culture. These include medical, dental, vision and even pet insurance for your furry friends, plus much more!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity Employee Resource Groups
Highspot's Employee Circles are organically grown groups of Highspot employees that meet to advance a cause. Circle causes can range from elevating women in tech to volunteerism & philanthropy.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Highspot will offer voluntary pet insurance with Nationwide, where you can insure your dog, cat, avian or exotic pets with this benefit.
Wellness Programs
Discounts for ClassPass Membership that includes everything from workout classes to massage.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program

An Insider's view of Highspot

How would you describe the company’s work-life balance?

There are times where we work the longer days. With that said, Highspot has created an environment of incredibly supportive people and culture that makes sure you care for yourself and family above all. We get a recharge Friday every month, we close our offices for the last week of the year for the Holiday season and we get unlimited PTO!


Solution Architect

How do you collaborate with other teams in the company?

It is a very supportive, collaborative environment that really pushes me and everyone on the team to do their best work. When we aren't engaged in white board sessions, we bond over frequent coffee and macaron outings. I feel inspired every day when I come to the office.


Senior Visual Designer

What does career growth look like on your team?

The opportunities for career growth was one of the reasons I joined Highspot. On the Services Team you can move all the way up to a Principal Services Executive or a Solution Architect role for those with deep product knowledge and interest. Alternatively, Highspot does a great job of supporting employees on their Managerial journey as well.


Services Executive

What is your vision for the company?

Our mission is to transform the way millions of people work by building beautifully designed software with a spark of magic. From Highspot’s beginning, we have focused on building a team of people who collaborate across boundaries and an environment where people are free to bring their full selves to the office every day.


CEO and Co-Founder

How would you describe the company’s work-life balance?

One of my favorite things about working at Highspot is that we work hard, but have fun doing it. Personally, it's easy to be creative around such great energy. It's been an incredible experience watching us grow and create new career possibilities with people who help bring out the best in each other.


Senior Content Marketing Strategist

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