Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

PayPal is seeking an HR Operations Employee Central Specialist to support our HR Operations Global Employee Central Team. This position is responsible for resolving complex and/or escalated employee life cycle, organization management (OM), position management (PM) inquiries from Employees, Managers, Centers of Expertise (COE) (e.g. Rewards, Talent Acquisition, Payroll, etc.), HR Business Partners (HRBP's), and Vendors. The role is also responsible for monitoring the support provided to PayPal employees and managers by the various stakeholders relative to established service level agreements (SLA's) and key performance indicators (KPI's.)

Key responsibilities

• Auditing, analyzing, and maintaining the overall quality of data in the various systems that contain employee personal and work information, i.e. Workday, Salesforce
• Developing and maintaining process documentation
• Communicates changes applicable to HR processes and technology
• Support/Lead ongoing projects and initiatives that are aligned to the broader goals and priorities of the HR Function intended to optimize HR processes and technology
• Liaise with business leaders, COE's, HRBP's, and vendors to support mass organization/employee data changes, Mergers & Acquisitions, Ongoing Performance & Rewards cycles, Organizational Restructuring, and Reporting
• The successful candidate will be adept at working cross functionally with the broader PayPal HR team, business leaders, HRBP's, COE's, vendors, and other key partners to ensure consistency and accuracy of employee data, adherence to designed processes and technology, and risk and compliance mitigation while anchoring to the idea of the customer being at the core of what we do and/or are solving for
• Data Steward-combine HR functional knowledge with technical expertise of HR systems to drive process and technology efficiencies and best practices to ensure integrity of all entrusted employee data
• Serves as an escalation point for HRBP, COE and/or Vendor related inquiries
• Support/Lead PayPal HR team projects and initiatives of varying complexity, importance, and priority
• Provides guidance and establishes/measures SLA's and/or expectations with participant team members and stakeholders (internal/external) that support PayPal employee life-cycle processes
• Configures, analyzes, and interprets reports and spreadsheets to build data files that require data manipulation and validation and can recognizes patterns and anomalies in data to spot potential data integrity issues in an effort mitigate data discrepancies and minimize redundant process steps through continuous improvements to processes and technology
• Demonstrates peer leadership in establishing data integrity and auditing best practice through maintaining and creating process documents, training materials, and work instructions that ensure that data management methodologies deliver high quality data
• Understands SOX and other governance requirements and can execute within controls to ensure data standards and quality
• Combine HR functional knowledge with strong technical expertise of HR systems to drive process and technology efficiencies, best practices, to ensure the integrity of all employee data

Core Competencies

• Problem Solving
• Customer Focus
• Written Communication
• Functional/Technical Skills
• Interpersonal Savvy
• Priority Setting
• Process Management
• Drive for Results

Requisite Experience

• 4-6 years relevant work experience
• 3+ years of experience in working with data in a relational database, Workday experience preferred
• 3+ years of analytical work with auditing experience
• Project leader/management experience preferred
• Report/Query writing experience preferred

Educational Requirements

• Bachelor's Degree or equivalent
• Degree or certificate in HR or related preferred

The type of HR professional that flourishes at PayPal (behaviors, motivations, the how)

• Change Agent: The successful candidate will challenge the status quo and have the experience to evaluate a current state operating model, identify improvement opportunities, and drive those initiatives into the organization without disrupting delivery.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

R0087611