SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. 

As an EMEA Implementation Consultant you will be a key player in the delivery of projects to new and existing customers globally. This role will require you to work in our offices, remotely and on our clients sites delivering the following services: implementation & configuration, workstream management and leadership, technical and business consultancy, as well as some aspects of training.

Reporting to our Senior Manager, Implementation Consultancy, you will work collaboratively, constructively and assertively with our clients as well as our Sales, Product & Development, and Support teams. You will be on the front line of service delivery working on new implementation projects spanning a number of months to smaller deliveries for existing clients spanning only days or weeks. You will be accountable for ensuring the progress and status of ongoing work is clearly and accurately reported. In order to meet our ambitions for continued growth and scale you will contribute to internal initiatives and strategies aimed at improving the efficiency and quality of the delivery of our services and  our products across clients of all sizes.

What you’ll do

• Collaborate with clients to manage the delivery and configuration of systems, determine needs and solutions, advise on processes and best practices
• Lead project work-streams including the coordination and attendance of onsite meetings with customers 
• Assess a Client’s needs and ensure that the solution blueprint covers and meets all requirements; manage gaps with our teams.
• Travel to different client locations to manage on-site consultancy, training, workshops, configuration and roll-outs
• Manage customer relationships and relationships with your team and suppliers, resolving problems and ensuring successful delivery
• Contribute to and maintain project and implementation documentation
• Work closely with the Product and Solutions teams to ensure deliverables
• Ensure client success by being a knowledgeable resource for them and resolving escalated client issues
• Facilitating a smooth handover to support following the complete of projects
• Help develop standard procedures and efficiencies

What you have

• 2+ years experience of working in a Ticketing or Software Delivery environment, ideally both
• Ability to deliver effectively in fast paced and high pressure environments
• A strong ethos of ownership and accountability
• An organized, conscientious, and motivated workstyle
• You can digest problems effectively and find pragmatic, workable solutions
• You are able to think creatively when faced with challenges 
• Willing and able to become an expert in all things SeatGeek as well as various 3rd party integrations
• Superb written and verbal communication skills
• Ability to manage competing priorities and drive collaboration between departments
• Openness to change and improvement, a desire to find efficiency and drive quality

Perks

• Equity stake in a well-funded growth stage company
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Benefits package that supports health and dental. We also provide annual subscriptions to Headspace
• Pension
• Life Insurance
• Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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