Email Operations Specialist at Achieve (Phoenix, AZ or Remote)

| Phoenix – Mesa – Scottsdale, AZ +3 more | Remote
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Job Description
The Opportunity:
Freedom Financial Network is seeking an Email Operations Specialist to join our Lifecycle Marketing Team. As our Email Operations Specialist you will drive day to day management of email marketing platforms and HTML assets supporting some of our most crucial initiatives. This is a significant role requiring critical thinking, organizational prowess and multi-task execution.
Working collaboratively with our Product / Engineering partners on campaign roll-outs, you will support the day-to-day management of internal email platform including email and SMS asset builds, and version control oversight. Your role is an integral contributor to advancing our marketing communications across the organization ensuring that we are continually improving the production, efficacy, and impact of our email and SMS campaigns.
The perfect candidate will bring a "Business Partner" mindset and thrive in an organization that is ready to disrupt the norm. If you are creative and passionate and want to work with like-minded people then you will LOVE Freedom Financial.
How You'll Contribute:
- Successfully build, test and manage email and sms assets within internal email/sms platform
- Collaborate with teammates and Product/Engineering teams on QA testing and validation of campaigns
- Manage project tracking tools for aligning priority across efforts and objectives
- Support the development, implementation and maintenance of testing and optimization efforts
- Build and maintain supporting test files for Git processes and global variables
- Be an advocate and driver for process and platform improvements and efficiency opportunities
- Ability to quickly learn new tools and techniques as well as continually evolving email, SMS and digital best practices
- Proficiency in thinking strategically and problem solvingExcited to bring a 'whatever it takes' mindset to take on projects - no matter how big or how small.
- Thrilled to be and confident to thrive in a fast paced growing organization
This Role is Right For You If:
- You enjoy building email assets and want to share, through email, your creativity, insight, and ideas
- You are methodical and enjoy building and supporting robust production workflows
- You are strategic, action-oriented and are a self-starter. You identify and prioritize critical initiatives and can lead the charge from initiative to execution
- You are a process leader, you can work with people and technology to drive efficiency and collaboration
- You are a systems thinker at heart, you love solving complex problems
- You are an excellent communicator/influencer who has achieved results collaborating in a matrixed environment
What You'll Bring:
- 0-2 years' email experience (digital and SMS marketing experience a plus) with specific focus on HTML building and management
- Functional knowledge of email specific HTML/CSS and incorporating dynamic email assets
- Exposure to or experience with AMP for email, Node.js, handlebars, Twig and Git repositories a plus
- Experience with email marketing platforms, account/CRM structure and email deliverability best practices
- Bachelor's Degree in relevant field or equivalent experience
- Analytical skills, reporting and tools (Excel, Tableau and SQL a plus)
- Strategic critical thinker and creative problem solver
- Proven ability to manage and own multiple projects concurrently in a fast-paced, collaborative environment
- Excellent time-management with attention to detail from inception through execution
- Ability to understand the big picture while focusing on the day to day execution
- Excellent teamwork and communication skills; also works well independently
- Strong software aptitude and fast learner
- Excellent written, presentation, interpersonal, and people influencing skills
About Us:
Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don't: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education.
With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business.
Driven by our core values, we're passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry.
And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral, a BuiltIn Best Places to Work winner, and one of Phoenix Business Journal's 2022 Healthiest Employers, to name a few.
#LI-REMOTE
#LI-HYBRID
#LI-LB1
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFN's Talent Acquisition leader.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • RLanguages
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    • SwiftLanguages
    • jQueryLibraries
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    • HubSpotCRM
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    • MarketoLead Gen

An Insider's view of Achieve

How would you describe the company’s work-life balance?

It's important to be available when the team needs you to get the job done—that's what matters most. People have lives and responsibilities outside of work that matter to them. We work together as a team to connect in various ways and balance things out.

Andy

Senior Director Product Management

What projects are you most excited about?

We’ve recently been working on migrating our Angular applications to React. In this transition, we’ve had a lot of opportunities to learn about tools like Storybook for documenting components, NextJS for creating a more performant application, or how to build npm packages for sharing our components across applications.

Carrie

Software Engineer, Front End

What makes someone successful on your team?

If you are not curious. If you are not innovative. If you don't have a quick mind and cannot solve the problems, this is not the place for you. We are building the best tech–something you can be proud of. My team is developing something that didn't exist before and you own what you do.

Roman

Principal Engineer

What is your vision for the company?

40-50% of Americans are forgotten by financial services. They are scraping by – don't have the money for investment firms nor the desperation for payday loans. We are building better solutions, driven by technology to move these forgotten families forward.

Jeff

Managing Partner

What's something quirky about your company?

Freedom Financial is the biggest company that many have never heard of, but it is a proven business with tremendous potential. There is excellent opportunity here with a stable, healthy company that is having a lot of impact.

Shira

VP Product and Consumer Experience

What are Achieve Perks + Benefits

Achieve Benefits Overview

Achieve is committed to continually evolving our benefits and perks. We annually solicit feedback from the Achieve Family and consistently improve our offerings. In 2020 we enhanced our employee assistance program by adding Ginger, an emotional support app.

Culture
Volunteer in local community
In addition to our monetary support to local charities, members of the Freedom Family receive two days of paid time to volunteer at the charity of their choice.
Partners with Nonprofits
Habitat For Humanity, Feed My Starving Children, Junior Achievement, Peninsula Family YMCA and many others.
Intracompany committees
The Freedom Sunshine Committee has a designated budget to promote camaraderie and collaboration through fun, engaging celebrations.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mandatory training courses are provided throughout the year.
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Freedom Financial employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 50% of annual salary up to $5000 monthly maximum payout. There is a buy-up option which provides 60% of base monthly pay up to $10,000 per month.
Dental Benefits
Our dental plan covers 100% of preventative care expenses, 80% of basic services and 50% of major services. We also offer 50% coverage of orthodontia up to $1,500.
Vision Benefits
The vision benefits plan requires a $5 copay for annual eye exams with $150 allowance for glasses and contact lenses.
Health Insurance Benefits
We have a variety of medical plans to choose from Aetna and Kaiser.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to $300,000.
Pet Insurance
Our pet insurance policy covers up to 20%-50% of out of pocket expenses.
Wellness Programs
On-site gym available to all employees including access to Peloton bikes.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Freedom Financial Network provides employees with a 401(k) matching plan managed by ADP. We match 50% of contributions up to $5,000 per year..
Performance Bonus
Most positions qualify for a quarterly bonus. Staff joining mid-quarter will be eligible for a prorated bonus.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
We offer a generous PTO programs to all teammates. Director roles and above qualify for unlimited PTO.
Paid Volunteer Time
Our employees receive 2 days per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Available via WageWorkx.
Some Meals Provided
Monthly catered lunch provided.
Parking
We offer employees free on-site parking and free electric car charging stations.
Relocation Assistance
Relocation assistance is provided on a case by case basis for qualifying roles.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Your total well-being requires more than just health insurance. Our comprehensive benefits give you everything you need to bring your best self every day. Whether that’s mind and body support, flexible remote and hybrid work, or saving for your future, we’re committed to caring for the whole person.

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