Job Description
The Opportunity:
Freedom Financial Network is seeking an Email Operations Specialist to join our Lifecycle Marketing Team. As our Email Operations Specialist you will drive day to day management of email marketing platforms and HTML assets supporting some of our most crucial initiatives. This is a significant role requiring critical thinking, organizational prowess and multi-task execution.
Working collaboratively with our Product / Engineering partners on campaign roll-outs, you will support the day-to-day management of internal email platform including email and SMS asset builds, and version control oversight. Your role is an integral contributor to advancing our marketing communications across the organization ensuring that we are continually improving the production, efficacy, and impact of our email and SMS campaigns.
The perfect candidate will bring a "Business Partner" mindset and thrive in an organization that is ready to disrupt the norm. If you are creative and passionate and want to work with like-minded people then you will LOVE Freedom Financial.
How You'll Contribute:
- Successfully build, test and manage email and sms assets within internal email/sms platform
- Collaborate with teammates and Product/Engineering teams on QA testing and validation of campaigns
- Manage project tracking tools for aligning priority across efforts and objectives
- Support the development, implementation and maintenance of testing and optimization efforts
- Build and maintain supporting test files for Git processes and global variables
- Be an advocate and driver for process and platform improvements and efficiency opportunities
- Ability to quickly learn new tools and techniques as well as continually evolving email, SMS and digital best practices
- Proficiency in thinking strategically and problem solvingExcited to bring a 'whatever it takes' mindset to take on projects - no matter how big or how small.
- Thrilled to be and confident to thrive in a fast paced growing organization
This Role is Right For You If:
- You enjoy building email assets and want to share, through email, your creativity, insight, and ideas
- You are methodical and enjoy building and supporting robust production workflows
- You are strategic, action-oriented and are a self-starter. You identify and prioritize critical initiatives and can lead the charge from initiative to execution
- You are a process leader, you can work with people and technology to drive efficiency and collaboration
- You are a systems thinker at heart, you love solving complex problems
- You are an excellent communicator/influencer who has achieved results collaborating in a matrixed environment
What You'll Bring:
- 0-2 years' email experience (digital and SMS marketing experience a plus) with specific focus on HTML building and management
- Functional knowledge of email specific HTML/CSS and incorporating dynamic email assets
- Exposure to or experience with AMP for email, Node.js, handlebars, Twig and Git repositories a plus
- Experience with email marketing platforms, account/CRM structure and email deliverability best practices
- Bachelor's Degree in relevant field or equivalent experience
- Analytical skills, reporting and tools (Excel, Tableau and SQL a plus)
- Strategic critical thinker and creative problem solver
- Proven ability to manage and own multiple projects concurrently in a fast-paced, collaborative environment
- Excellent time-management with attention to detail from inception through execution
- Ability to understand the big picture while focusing on the day to day execution
- Excellent teamwork and communication skills; also works well independently
- Strong software aptitude and fast learner
- Excellent written, presentation, interpersonal, and people influencing skills
About Us:
Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don't: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education.
With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business.
Driven by our core values, we're passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry.
And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral, a BuiltIn Best Places to Work winner, and one of Phoenix Business Journal's 2022 Healthiest Employers, to name a few.
#LI-REMOTE
#LI-HYBRID
#LI-LB1
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFN's Talent Acquisition leader.