EM Bench Tech I at H-E-B (San Antonio, TX)

| San Antonio, TX
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Overview
H-E-B is one of the largest, independently owned food retailers in the nation operating over 420+ stores throughout Texas and Mexico, with annual sales generating over $34 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 145,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
Responsibilities
H-E-B is a leading innovator in technology, and our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions.
As an EM Bench Technician I, you'll troubleshoot, test, and repair equipment, recycling and refurbishing when appropriate, reordering parts to ensure consistent stock, and maintain records as required.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... customer service skills?
HEAD FOR BUSINESS... willingness to gain technical knowledge and experience?
PASSION FOR RESULTS... drive to be a motivated, self-disciplined team player?
We are looking for:
- a related degree or comparable formal training, certification, or experience; 0+ years of experience
What is the work?
Troubleshooting / Testing / Repair & Replacement:
- Depending on experience level, may learn or perform some or all of the work at this level
- Receives equipment in need of repair from Logistics
- Sorts devices based on condition / warranty status
- Accurately diagnoses and triages devices prior to repair
- Repairs / cleans devices based on triaged conditions based on the standards set by Depot Manager
- Tests / verifies post-repair device functionality
- Sanitizes device data as needed
- Packages / ships devices
- Recycles / salvages device and components as needed
- Monitors company communication channels (e.g., Email, Teams, Salesforce)
- Works with support teams to configure IT infrastructure
- Works with Logistics to fulfill refurbished equipment
- Initiates warranty process via various channels (portal, email, telephone); ensures warranty is approved and all equipment is returned; coordinates with vendor for onsite repair as needed
- Provisions iOS and Android mobile devices via Mobile Device Manager
- Ensures transferred items are properly entered into the parts system
- Ensures proper cash handling procedures when applicable
- Maintains accurate inventory of equipment; conducts scheduled audits
- Maintains a clean and orderly workstation
- Maintains proper inventory levels of replacement parts; re-orders when below safety stock
- Follows SOPs; accurately records repair tickets
- Equipment list includes POS keyboards, laser printers / multifunction devices, cash drawers, scanner scales, wired / Bluetooth hand scanners , IP cameras, public view monitors, mobile phones / tablets, Cisco / Aruba Switches, servers, desktops, laptops, cash / coin recyclers, label printers, thermal receipt printers, time clocks, document scanners
What is your background?
- A related degree or comparable formal training, certification, or work experience
- 0+ years of experience
- Certification in electronics or electrical technology (preferred)
Do you have what it takes to be a fit as an EM Bench Tech I at H-E-B?
- Working knowledge of electronic theory and related equipment (e.g., hand tools, power supplies, circuit boards, multimeters)
- Troubleshooting and analytical skills
- Customer service skills
- Verbal / written communication skills
- Time management and organization skills; focused attention to detail
- Ability to read and interpret technical manuals
- Ability to work independently and as part of a team
Can you...
- Function in a fast-paced, retail, office environment
- Bend over / squat down / stand for extended periods
- Regularly lift 20+ lbs
- Lift and carry 60 lbs
- Work extended hours
09-2021
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • HadoopLanguages
    • ReactLibraries
    • Styled-componentsLibraries
    • JestLibraries
    • LernaLibraries
    • WebpackLibraries
    • StorybookLibraries
    • GatsbyLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Apollo GraphqlFrameworks
    • VueFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.

Laura

Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Senior Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Senior Director, Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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