Overview
H-E-B is one of the largest, independently owned food retailers in the nation operating over 420+ stores throughout Texas and Mexico, with annual sales generating over $34 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 145,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
Responsibilities
H-E-B is a leading innovator in technology, and our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions.
As an EM Bench Technician I, you'll troubleshoot, test, and repair equipment, recycling and refurbishing when appropriate, reordering parts to ensure consistent stock, and maintain records as required.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... customer service skills?
HEAD FOR BUSINESS... willingness to gain technical knowledge and experience?
PASSION FOR RESULTS... drive to be a motivated, self-disciplined team player?
We are looking for:
- a related degree or comparable formal training, certification, or experience; 0+ years of experience
What is the work?
Troubleshooting / Testing / Repair & Replacement:
- Depending on experience level, may learn or perform some or all of the work at this level
- Receives equipment in need of repair from Logistics
- Sorts devices based on condition / warranty status
- Accurately diagnoses and triages devices prior to repair
- Repairs / cleans devices based on triaged conditions based on the standards set by Depot Manager
- Tests / verifies post-repair device functionality
- Sanitizes device data as needed
- Packages / ships devices
- Recycles / salvages device and components as needed
- Monitors company communication channels (e.g., Email, Teams, Salesforce)
- Works with support teams to configure IT infrastructure
- Works with Logistics to fulfill refurbished equipment
- Initiates warranty process via various channels (portal, email, telephone); ensures warranty is approved and all equipment is returned; coordinates with vendor for onsite repair as needed
- Provisions iOS and Android mobile devices via Mobile Device Manager
- Ensures transferred items are properly entered into the parts system
- Ensures proper cash handling procedures when applicable
- Maintains accurate inventory of equipment; conducts scheduled audits
- Maintains a clean and orderly workstation
- Maintains proper inventory levels of replacement parts; re-orders when below safety stock
- Follows SOPs; accurately records repair tickets
- Equipment list includes POS keyboards, laser printers / multifunction devices, cash drawers, scanner scales, wired / Bluetooth hand scanners , IP cameras, public view monitors, mobile phones / tablets, Cisco / Aruba Switches, servers, desktops, laptops, cash / coin recyclers, label printers, thermal receipt printers, time clocks, document scanners
What is your background?
- A related degree or comparable formal training, certification, or work experience
- 0+ years of experience
- Certification in electronics or electrical technology (preferred)
Do you have what it takes to be a fit as an EM Bench Tech I at H-E-B?
- Working knowledge of electronic theory and related equipment (e.g., hand tools, power supplies, circuit boards, multimeters)
- Troubleshooting and analytical skills
- Customer service skills
- Verbal / written communication skills
- Time management and organization skills; focused attention to detail
- Ability to read and interpret technical manuals
- Ability to work independently and as part of a team
Can you...
- Function in a fast-paced, retail, office environment
- Bend over / squat down / stand for extended periods
- Regularly lift 20+ lbs
- Lift and carry 60 lbs
- Work extended hours
09-2021