Overview

Provide hybrid clinical/administrative support for Electrophysiology procedure patient journey including pre and post phases of care. Ensure patient pre-procedure preparation, post procedure scheduling, follow up and registries support. Provide ongoing support for EP Nurse Navigator.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Qualifications

• Education: High School or GED required.
• Experience: Two year's experience working in a cardiac office or hospital setting required.
• Licensure/Certification/Registration: CMA/RMA required.
• Additional Skills Required: Support for acute patient journey for electrophysiology (EP) requiring clerical/clinical skill mix similar to CMA role but with expanded knowledge of EP patient needs including:
  • Basic knowledge of EP Procedures (ablations, device implantation).
  • Basic knowledge of cardiac anatomy and physiology.
  • Administrative skills
  • Communication
  • Time management
  • Cleanliness and organization
  • Following protocols
  • Attention to detail
  • Knowledge of basic medical procedures
  • Computer skills including Epic, word processing, spreadsheets
  • Interpersonal skills

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm ".