EHR Implementation Specialist - Remote 

About Us:

Thriveworks is a leading mental health provider with over 310 centers, 2,000 clinicians, and a robust virtual counseling business serving hundreds of thousands of clients. Our mission here at Thriveworks is to help people live happier, healthier, more successful lives—or, in other words, thrive! We believe that everyone can benefit from working with a skilled therapist, counselor, or life coach, and strive to ensure that people all across the country have that very opportunity. Thriveworks' licensed clinicians are in-network with major insurance plans and provide in-person and online care for depression, anxiety, trauma, stress, relationship issues, and more. 

About the Team:

Our mission on the Technology team is to build simple, wonderful technical solutions to help our therapists better serve our clients who are looking for help. We are not a technology company, and don’t believe that technology should replace human-to-human therapy, but instead to enable it!

Real, evidence-based healthcare is complicated, and our job is to remove all barriers to someone getting the help they need. If you want to impact real human lives in a fundamentally positive way, we are the team for you!

Responsibilities:

• Help troubleshoot any AMD-related issues with the existing systems or applications (this will be across multiple departments).  
• Assist with system configuration
• You will work with engineers, product designers and product managers to design, review, and build well-crafted products and features. You will be responsible for assisting with and testing new products and features in the EHR and provide improvement recommendations as needed. 
• Establish end-user support service levels, working with Business leadership and IT, driving technology improvements through the eyes of the end users and management team. 
• Assist with multiple projects at one time to meet strict deadlines and goals. 
• Create clear and concise training material for team members on new applications as it relates to the EHR.  
• Understanding the ‘why?’ of what we’re building and driving the team toward simple, effective solutions from POC to production
• Assist with the implementation of new interfaces and enhance the existing processes to incorporate a full product lifecycle. 
• Work with business stakeholders to identify improvements in efficiency and usage of their current processes
• Assist with insurance carrier configuration across multiple platforms. 

Qualifications:

• Highly effective, positive, and empathic teammate
• Creative, positive, and helpful attitude; a team-oriented, customer-centric working style, and an analytical mind. 
• Adaptable and able to navigate a rapidly growing organization: not afraid to roll up your sleeves and tackle challenging problems
• Must have multiple (minimum of 3)  EHR implementation and configuration experience (clinical & billing experience is required) 
• Able to determine opportunities and threats with the EHR through comprehension analysis of current and future trends. Comprehends the big picture and is able to think outside of the box. 
• Strong written communication and documentation skills
• Understands the EHR with other key applications with realistic time frames when working with (internal or external) coders and engineers to customize/ develop/ configure new modules.
• Strong with process improvement and project management skills. 
• Must have a hunger for continuous learning opportunities and strive to share the knowledge and train other team members. 

Preferred but not required:

• Experience with AdvancedMD
• Clinician Training experience
• Experience with Articulate 360 - Storyline

Benefits:

• A casual, progressive, and diverse organization
• Brand pride and passion, you are truly helping people
• Remote forever
• A 401k program with an employer match
• Healthcare, Dental, Vision, and life insurance benefits - additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance
• Professional development & advancement opportunities

Thriveworks is a growing company that provides a challenging and rewarding work environment as well as a culture that promotes open communication and teamwork. Successful employment candidates are expected to embody our Core Values. If you are looking for an exciting and rewarding employment opportunity, apply to Thriveworks today! 

Learn more about Thriveworks’ mission and core values at Our Mission and Vision - Counseling, Therapy, Happy Successful Lives (thriveworks.com)