Editorial Support Coordinator - Books (3 positions available) at Informa (Remote)

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Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Job Description

This is an exciting new opportunity to join the team as we currently have three positions available as an Editorial Support Coordinator, within our Books division! 
This role is part of a centralised squad responsible for providing administrative assistance to the editorial department. Tasks are not limited to, but include, gratis book orders workflow, payments processes and other administrative tasks that contribute to a first class experience for authors and reviewers during the commissioning to publication journey. 

What you'll be doing:

  • Collate and check supplied author/reviewer/contributor delivery data to ensure system compliance and liaises with those groups to correct/fill as appropriate
  • Upload correctly formatted gratis requests (both e and print) to the gratis database 
  • Track gratis requests via centralised reports and following up on failed orders in a timely fashion.
  • Liaise with other Editorial Support Coordinators (ESCs) to troubleshoot questions/problems, and ensure knowledge is shared, guidance documentation on the Hub is updated (as appropriate), and standards are applied consistently within relevant process.
  • In conjunction with the other ESCs, proactively ensure balanced and efficient workflows. 
  • Respond appropriately within agreed timescales to any external and internal inquiries 
  • Liaise with editorial assistants where appropriate.
  • Develop sufficient knowledge of key systems (GT, BMIS/ISIS, Gratis Database)
  • In discussion with line manager, is accountable for managing own professional learning and development, taking responsibility to identify and develop skill gaps 
  • Is an ambassador and key liaison for Routledge, Taylor & Francis at all times, e.g. with external stakeholders including academic authors, suppliers, editors etc.
  • Collect and collate payment information for reviewers/Sets up SAP vendors /requests payments

Closing date for applications: 30th May 2022

Qualifications

The ideal candidate will have: 

  • Good knowledge of Microsoft Office (Word, Excel, Outlook etc.) as well as ability to research on search engines such as Google and Google Scholar 
  • Capacity to learn new systems quickly and efficiently 
  • Capacity to adapt to meet the evolving demands of the department

Skills and Behaviours Required:

  • Excellent team-working skills, and a collegiate approach to working 
  • Attention to detail 
  • Willingness to take responsibility for own work 
  • Good solution finding
  • Able to handle and communicate information professionally 
  • Communication (verbal and written) to internal and external contacts 
  • Commercial awareness and customer focus 
  • Upholding ethics and standards as outlined in company and department policies 

Additional Information

What we offer in return:

  • Competitive Salary
  • 25 days annual leave (plus Christmas)
  • 4 volunteering days annually
  • Day off for your birthday
  • Pension contributions
  • Seasonal social and charitable events
  • Training and development

You must have the right to live and work in the UK.
Closing date for applications: 30th May 2022

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Taylor & Francis Group an Informa Business

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information. 

More Information on Informa
Informa operates in the Artificial Intelligence industry. Informa was founded in 1998. It has 3741 total employees. To see all 362 open jobs at Informa, click here.
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