Ecommerce Operations Manager

Are you passionate about eCommerce and fitness and looking for an opportunity that combines those two? Are you looking for a role that is highly collaborative and has global exposure? ASICS Digital is looking for an eCommerce Operations Manager in Boston with a background and interest in eCommerce platforms. You will be the functional subject matter authority on Salesforce Commerce Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud and Salsify PIM tool for the global instances of ASICS.com and OnitsukaTiger.com instances.  You will bring industry awareness to the ASICS and Onitsuka Tiger eCommerce teams, resulting in a user-centric approach to transforming the ASICS direct to consumer experience. This person will also move product information to our various channels and contribute efforts to bring new products live on ASICS and Onitsuka Tiger websites globally while supporting the day to day execution of business activities on our Salesforce Commerce Cloud platform. ASICS Digital is a global division of ASICS headquartered in Boston, Massachusetts. Our goal is to build digital technologies to better connect the ASICS brand to its consumers. We are responsible for the continued development of mobile-fitness solutions such as ASICS Runkeeper and ASICS Studio, global e-commerce platforms, and other digital services that encourage people to move, get fit and stay balanced.

What you'll do:

• Lead the operations of existing and new sites on the ASICS Salesforce Commerce Cloud platform instance.
• Support operations of existing and new instances of Salesforce Service Cloud and Marketing Cloud.
• Perform other daily operational activities to support the global ASICS organization.
• Work with and support the daily business activities of the ASICS eCommerce teams, across key regions (US, EMEA, APAC).
• Remain informed on any roadmap items or support topics that may impact the ASICS.com or OnitsukaTiger.com tasks as related to our eCommerce platforms.
• Support all content management activities by leveraging internal and external CMS platforms and stakeholders.
• Support all merchandising activities by leveraging our Salsify PIM tool.

What you've done:

• 5+ years of experience in eCommerce; retail-industry preferred with hands-on experience in a major eCommerce platform like Salesforce Commerce Cloud, Hybris etc.
• Experience working with content management systems, customer relationship management systems, product information management systems and project management ticketing systems like JIRA and Confluence.
• Fluent English language skills .

Become a part of the ADI community:

ADI is taking active steps towards becoming a diverse, equitable, and inclusive workplace. We aim to engage in D&I work that permeates our organization and all employees are expected to be actively involved.

-ADI is a strong, global community where we collaborate and care for each other.

-We value a diversity of opinion, everyone’s input, and increasing the number of voices at the table.

-You’ll have the opportunity to join the D&I task force, participate in affinity spaces, learn and grow on your anti-racist journey. We all need to know what anti-racist is so that everyone can talk about what it actually means. 

-We center our employees as full people. We don’t just accept difference, we celebrate it, support it, and thrive on it for the benefit of our employees, our products, and our community.

Equal Opportunity Employer Description:

At ADI, we don’t just accept diversity— we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. ASICS Digital is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.