Spring Health
Our mission: eliminating every barrier to mental health.
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EAP Management Consultation Care Navigator - PST Hours - LCSW/LPC/LMFT (Remote)

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Our mission: to eliminate every barrier to behavioral health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

The EAP Management Consultation Care Navigator is a unique and exciting opportunity within Spring Health to provide member-facing support and high quality consultations regarding worksite issues to account human resource representatives, management, and employees. This role will report to the Spring Health Sr. Clinical Manager and will work PST hours to help cover our members located on the West Coast!

What you’ll be doing:

  • Member Facing Functions:
  • Provide consultation, psycho-education, and motivational assistance to address mental health, substance use, and family/relationship concerns to the covered membership of the dedicated customer. 
  • Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up. 
  • Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (internal therapy or physician providers, external benefits, or community resources). 
  • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. 
  • Implement measurement-based case management practices to improve member functioning and outcomes by monitoring treatment progress and promoting collaborative, effective care through our providers. 
  • Interact with multi-disciplinary teams such as care support, customer success, provider operations, and benefits/billing to ensure a smooth member experience. 
  • Complete required internal training and assignments and attend team meetings.
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. 
  • Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. 

  • Management Consultation Functions: 
  • Deliver solution focused consultation; helping clients define goals, plan action and gain insight.
  • Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
  • Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.
  • Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.
  • Focus on enhancing employee wellbeing and workplace effectiveness to help to improve productivity and operational efficiency.
  • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment).
  • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

What we expect from you:

  • LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required).
  • Supervisory experience and/or experience working with management and human resource professionals preferred.
  • Crisis management and SUD experience.
  • Familiarity with basic terminology and concepts used in employee assistance/human services programs.
  • EAP experience (CEAP preferred).
  • Experience working with diverse populations (bilingual preferred).
  • Knowledge of healthcare settings and community resources.
  • Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks.
  • Excellent written and verbal communication skills.
  • Able to go above and beyond and to multi-task and context switch!
  • Ability to work the hours required in the PST

Benefits of working at Spring Health:
 
Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave 
$500 per year Wellness Reimbursement 
 
Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days 
Donation matching to support your favorite causes
Employee resource groups
 
Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match
 
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First: We are genuine member advocates.
Move Fast to Change Lives: We build with urgency and intention.
Take Ownership: We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win: We will achieve impact by innovation and evidence based frameworks.
Candor with Care: We are open, honest and empathetic.
 
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

#LI-remote
#LI-AG1

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Candidate Location Eligibility:
New York City, NY

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • PHPLanguages
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    • RubyLanguages
    • ReactLibraries
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    • LaravelFrameworks
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    • PostgreSQLDatabases
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    • AirtableManagement
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    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • WordpressCMS
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    • LinkedIn SalesNavigatorCRM
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    • HubspotLead Gen
    • SlackCollaboration
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    • SmartsheetProject Management
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What are Spring Health Perks + Benefits

Spring Health Benefits Overview

Spring Health offers employees benefits and perks across multiple categories. Internal benefits include the mental health benefit of 12 cost free therapy sessions per year for you and your dependents. We also are able to provide employees with discounts including those for gym memberships, cell phone plans, and entertainment/travel. Through Sequoia, employees also receive medical, dental, vision, and life insurance as well as access to financial wellbeing.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our team members created five employee resources groups who meet on a monthly basis to provide professional development, community building, celebrate cultural milestones, and support company goals
Hiring Practices that Promote Diversity
Actively source diverse candidates, post to channels to promote diversity, partnership with Diversityjobs.com, and diverse hiring panels.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability Insurance
Dental Benefits
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision Benefits
Spring Health offers a vision plan through VSP Vision Standard
Health Insurance Benefits
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500.
Life Insurance
Pet Insurance
Discounts on Pet Insurance through Sequoia who is our benefit portal provider.
Wellness Programs
Each team member receive a $500 per year Wellness Reimbursement which can be used on gym memberships, workout classes/equipment, fitness trackers, work from home equipment, and mental health apps, etc
Mental Health Benefits
Access to 12 cost free visits to the Spring Health network of therapists, medication management providers, and coaches. This renews on January 1st each year and applies to your dependents as well
Retirement & Stock Options Benefits
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
401(K) Matching
Spring provides a 2% 401(k) match to full-time employees to help you save for retirement and invest in your future.
Company Equity
Spring Health offers stock options for all full time employees with a 4 year vesting period.
Performance Bonus
Performance bonus for sales, customer success, strategic accounts and specialty roles is provdied.
Match charitable contributions
Matching up to $200 in charitable contributions per team member, per year.
Child Care & Parental Leave Benefits
Child Care Benefits
Discount on KinderCare Learning Center Discount on tuition to The Learning Experience.
Generous Parental Leave
4-4.5 months of fully paid parental leave dependent on if you are the child bearing or non-child bearing parent. Depending on the state a portion is paid and the remainder is topped.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax account for parking and transit.
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Spring Health sends company equipment (laptop, monitor, keyboard, mouse, docking station).
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

You and your family need support, that’s why we give you a robust set of benefits. Our top benefits at a glance:

-Medical, dental, vision coverage starting on day one
-12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents
-Unlimited paid time off in addition to 12 paid holidays
-4-4.5 months of fully paid parental leave
-Competitive salary plus company equity
-$500 per year wellness reimbursement

An Insider's view of Spring Health

What are some social events your company does?

We have a spirit week called Spring Shine Week to celebrate our successes, acknowledge our valued team members, spotlight our mission, and look ahead to what we will conquer next. We celebrated our 5th anniversary with some cool swag, a birthday dinner at SoHo House, and of course, karaoke. In the office, there are weekly breakfasts and Happy Hours

Ryan

Officer Manager

What projects are you most excited about?

We have seen a children and family mental health pandemic arise within the broader pandemic - parents are struggling to homeschool and care-give for their children while working full time jobs, all from under the same roof. My team is working on building the world's best mental healthcare offering to support these children, adolescents, and parents

Laura

Group Product Manager

How has your career grown since starting at the company?

Spring Health is the first organization I’ve been with that really delivered its promise to foster career growth. In a high growth company, there’s so much opportunity to lean into diverse and complex challenges that develop new and refine old skills. Since joining, I've been promoted to a people manager role and just hired our newest team member.

Alyssa

Sr. Product Marketing Manager

How do you make yourself accessible to the rest of the team?

Accessibility is about logistics and channels of communication, however, the step before that is more important - approachability. I focus on ensuring my team knows that I am here to help professionally and personally. Whatever the topic, I make it clear that I am consistently available to be helpful, even if it's simply a chat.

Riley

Chief Operations Officer

What's something quirky about your company?

I consider myself a little quirky at times and it’s something I don’t need to hide at Spring Health. #random, #food, and other fun slack channels are ways Spring Health and all of its employees have fostered an open and safe place for me to be myself.

Mo

Sr. QA Engineer

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