Dynatrace Professional at The Judge Group (Miami, FL)

| Miami, FL
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Location: REMOTE
Salary: EXCELLENT
Description:
DUE TO NATURE OF THIS PROJECT- U.S CITIZENS ONLY

Qualifications:• 3-5 years of experience with Dynatrace APM tool - including configuration, installation, and root cause analysis required
• 3-5 years of experience in technical support and troubleshooting of multiple systems including complex distributed systems.
• 1-3 years of UX performance analysis required
• 1-3 years of Customer Service experience required
• Experience in Agile Development required
• Expertise of OS (Windows and Unix/Linux)
• Analyzing application performance issues by performing root cause analysis within Dynatrace
• Quickly identify application performance issues and next steps while driving for resolution
• Ensuring updates to and the management of the Dynatrace OneAgent is working as expected
• Ensuring that Production and Non-Production Dynatrace tenants are managed from a licensing, user, and management zone perspective
• Escalating Dynatrace portal and OneAgent related issues to Dynatrace Support while communicating updates with internal IT groups.
• Working with Dynatrace support, company's business partners, and support and development teams to prioritize and address performance related issues
• Triaging daily issues with application teams, IT management, and Incident and Problem management
• Supporting existing Dynatrace OneAgent implementations to ensure continuous monitoring
• Building out of new Dynatrace monitoring solutions, including the testing and implementation of new features and metrics
• Frontend application performance monitoring of RUM applications as well as creating and monitoring Synthetic transactions
• Responding to issues in accordance with established Standard Operating Procedures and Service Level Agreements
• Communicating proactively with our business partners to assess issues and provide periodic status updates
• Performing assessment analysis to identify scope of problems and escalate recurring issues to management
• Supporting Problem and Incident Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues
• Define proactive monitoring alerts within Dynatrace by integrating with ServiceNow, xMatters, etc
• Train application teams on using Dynatrace for root cause analysis to resolve issues as well as provide guidance to address their needs
• Maintaining proficiency in application and product expertise.
• Keeping abreast of the new Dynatrace features and how that impacts licensing and monitoring opportunities
• Demonstrating ability to communicate effectively with all levels, including customers, technical personnel and management.
• Thoroughly document processes and standard operating procedures

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com
More Information on The Judge Group
The Judge Group operates in the Consulting industry. The company is located in Wayne, PA, Philadelphia, PA, Matawan, NJ, New York, NY, Waltham, MA, Providence, RI, Southfield, MI, Westerville, OH, Vienna, VA, Richmond, VA, Charlotte, NC, Atlanta, GA, Jacksonville, FL, Tampa, FL, Chicago, IL, St Louis, MO, Edina, MN, Kansas City, MO, Austin, TX, Dallas, TX, Bentonville, AR, Denver, CO, Phoenix, AZ, Irvine, CA, San Francisco, CA and Tacoma, WA. The Judge Group was founded in 1970. It has 1928 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, 401(K), Performance Bonus and Paid Holidays. To see all 400 open jobs at The Judge Group, click here.
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