Dynamic Yard Implementation Specialist
Join a fast-paced, innovative, data-driven start up named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.
FourKites’ Global Implementation team is looking for a motivated and customer-centric individual to join our team as an Implementation Specialist. In this role, you will be responsible for independently performing a number of implementation tasks, as well as partnering with our team of Implementation Managers to deliver our large, global deployments. It is a great opportunity to further develop your implementation skills and consultative experiences.
As the Implementation Specialist with FourKites, you will have ownership of implementation project tasks, including client management, design, testing, training, and software launches. Additionally, you will partner with our team of Implementation Managers to deliver our complex implementations, drive strategic customer conversations, and participate in cross-functional collaboration to set up clients for success from Sales to Customer Success. It is a very hands-on role that requires strong communication, problem-solving, and technical skills.
What you'll be doing:
- Lead and/or participate in project tasks such as the project kick-off, site survey, customer UAT, training, and go live.
- Lead and/or participate in weekly status calls with customers, discussing project status, best practices, and progress to implementation complete.
- Support the customer in the design & configuration of the FourKites platform to meet enterprise customer needs and requirements.
- Deliver standardized training and change management to ensure the successful adoption of the FourKites program.
- Communicate with customers throughout the implementation process.
- Develop supporting documentation for the implementation process and user training.
- Document business and functional requirements, maintain standardized project documentation, and own maintenance of internal and external project reporting.
- Partner with internal teams to deliver internal initiatives and departmental projects
Qualifications:
- 2+ years of experience in client-facing roles
- Excellent ability to multitask and prioritize workload
- Strong analytical and problem-solving skills
- Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
- Proven skill with verbal and written communication with both business and technical contacts
- Experience in the logistics industry or with Transportation management Systems (Oracle, Transportation Management, Blue Yonder, BluJay, MercuryGate, etc.)
About the team:
Our Implementation team is driven, collaborative, and solution-oriented. They come from a variety of backgrounds, whether it's technology consulting at a Big 4 firm or managing projects at a SaaS startup, we run the gamut! They travel about 50% of the time, meeting with customers at critical points in the Implementation life cycle, without being a dedicated road warrior. The team is made up of animal lovers, coders, sports fans, world travelers, and all-around awesome humans!
Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value.
The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.
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