DSO Solutions Manager, SureSmile, Charlotte, NC at Dentsply Sirona

| Charlotte, NC
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Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.


The DSO Solutions Manager has responsibility for product marketing activities for novel and on-market solutions for DSO partners (Dental Service Organizations). Solutions encompass both Digital (SW platforms) and Devices within the SureSmile Orthodontics portfolio. This is a highly visible role that will act as the lead product representative for DSOs, working on cross functional projects in collaboration with colleagues from R&D, Clinical Affairs, Strategic Marketing and others to create solutions that drive DSO growth. Responsibilities include new product identification, definition of customer requirements, SKU management, supporting documentation product launches, monitoring and management of existing products, and product lifecycle planning.

Key Responsibilities:
  • Define customer requirements for new and existing solutions used by professional Dentists and Orthodontists
  • Collaborate with other Marketing team members to initiate and interpret market research, including VOC research, to validate trends, identify and quantify market opportunities, and to support product positioning.
  • Develop business cases with sound rationale (financial analysis, strategy, technological) to support new product development recommendations.
  • Support the corporate gate stage process for new product development.
  • Product Launches - address go-to-market needs, including definition of required assets for communication, clinical education and development of educational and communication materials and Sample/demo tool creation.
  • Innovation pipeline development (multi-year planning). Work with R&D and clinical resources to establish technological directions.
  • Develop a solid understanding and assess competitive product/pricing/customer set.
  • Work with Regulatory Affairs on all documents needed for local new product registration. Provide ongoing regulatory and technical information on new and existing products.
  • Participate in the review and assessment of product complaint and product performance issues.
  • Product Lifecycle management, from development of customer requirements and authoring of Product Charters to beta testing and product launch and end-of-life process.
  • Develop/maintain product claims matrices
  • Develop/maintain finished goods specifications
  • All training as required to comply with Quality, Safety and Manufacturing SOP's and practices.
  • May need to travel occasionally, up to approximately 10%.

Education : Bachelor's degree or equivalent in related discipline. Advanced degree a plus.

Years and Types of Experience :
  • A minimum of 5-7 years of related experience in areas such as product management, product marketing, commercial strategy, and business development.
  • Ideal candidate has worked on a global basis across multiple geographies and across multiple technical product segments.
  • Candidates with medical device experience is considered a plus.
  • Candidates with DSO experience &/or large customer partnerships is considered a plus.

Key Required Skills, Knowledge, and Capabilities :
  • Ability to translate customer user needs into tangible software requirements
  • Proven track record of successful commercial product development
  • Demonstrated communication skills
  • Proven problem-solving skills
  • Demonstrated success in managing technical products

Key Leadership Behaviors:
  • Strong situational awareness & influencing skills resulting in the ability to drive cross functional team performance
  • Inquisitive nature combined with high level of creativity
  • Strong commercial, strategic & team orientation
  • Solid relationship skills (internal & external)
  • High level of transparency, accountability & detail orientation
  • Appetite for International engagement & demonstrated cultural sensitivity
  • Ability to simplify organizational complexity to ensure executable strategy development
  • Ability to make difficult decisions (portfolio) while managing the immediate financial performance of the business


DentsplySirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected] Please be sure to include "Accommodation Request" in the subject.

For California Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at [email protected]
More Information on Dentsply Sirona
Dentsply Sirona operates in the Healthtech industry. The company is located in Charlotte, NC, York, PA and York, PA. Dentsply Sirona was founded in 1899. It has 8536 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 1 open jobs at Dentsply Sirona, click here.
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