Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
As a QMO PPAP Analyst at Micron Technology, Inc., you will be responsible for participating in the PPAP Customer Request Process by creating PPAP documentation and managing the status of requests. In this role you will work with Sales, FAEs (Field Application Engineers), CQEs (Customer Quality Engineers), and SMEs (Subject Matter Experts) to ensure customer PPAP requests are being met. You will be required to maintain a current knowledge of internal resources for gathering information related to industry standards and utilize all software tools required to respond to requests.
Responsibilities and tasks:

• Utilize software tools to respond to requests (Salesforce, SharePoint, AutoPPAP, PCN system, IMDS system, Microsoft Office, etc.)
• Facilitate information-gathering from various sources within Micron and respond to the customer (utilizing industry standards when applicable)
• Facilitate completion of incoming PPAP requests in customer request system (SFDC) from Sales, Field applications Engineers (FAE), Customer Quality Engineers (CQE)
• Manage status of open requests, including uploading of documents and emails associated with requests
• Close out requests when completed
• Provide completed automotive documentation to include Production Part Approval Process-PPAP, Part Submission Warrant-PSW, Distributor Data Packets

Responsibilities include:

• Guided by project steps, work area or team objectives. Follows broad instructions.
• Solves problems of limited complexity and consults others to resolve complex problems.
• Works across geographies
• Integrates sound technical knowledge of a discipline or specialty.
• Develops project management skills.

Skills and Experiences:

• Minimum of 3+ years in customer support environment
• Bachelor's degree is preferred
• Knowledge of Semiconductor manufacturing is preferred
• Self-motivated and service oriented with strong analytical and problem-solving skills
• Strong communication skills (oral, written, one-on-one, and group)
• Proficient in use of all Microsoft Office products to support day to day job functions
• Proficient in use of Adobe Acrobat Pro
• Schedule flexibility to allow collaboration across time zones

Work Environment:

• Flexibility to manage urgent customer needs
• Demonstrate the ability to work across teams and different time zones
• Up to 25% travel

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Please note that in order to assist in providing a safe and healthy workplace for all Micron team members, new employment offers for jobs based in India, Malaysia, Singapore, and the U.S., are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Micron on a confidential basis prior to their scheduled start date confirming that they have completed the COVID-19 vaccination process, subject to any written request for medical or religious accommodation and to the extent permitted by applicable law.
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at [email protected] or 1-800-336-8918
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.