Orchard is transforming the way people buy and sell their homes.

Disclosure Desk Associate at Orchard (Remote)

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About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City with offices in Austin, Denver and Atlanta, and team members across the US, Orchard has over 800 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.

About the Role

Orchard is looking for a Disclosure Desk Associate to help ensure initial disclosures are sent to borrowers and any change in circumstances (CICs) are accounted for and updated in a timely manner.  

What You’ll Do Here:

  • Send out initial disclosures to borrowers. 
  • Ensure that all loans are disclosed within 3 days. 
  • Working with the Mortgage Loan Officers, Processors and other Mortgage Team Members to review all fees and charges for accuracy and making any necessary changes.
  • Track applications within Byte to ensure timely deliverances of all disclosures.
  • Reviews loan files to ensure applications are completed thoroughly, all required data entered and closing fees are accurately disclosed to avoid tolerance cures or other regulatory violations.
  • Prepares the Loan Estimate and initial disclosure packages and sends disclosure to applicants.
  • Works with Mortgage Loan Officers, Processors and Underwriters to review any changes of circumstances that may require revised disclosures.
  • Delivers revised disclosures to applicants in a timely manner and in compliance with regulatory requirements to avoid tolerance cures and closing delays.
  • Pipeline management to ensure that all dates, triggers and data integrity is always accurate.
  • Acts as subject matter expert for applicant and staff questions regarding initial and revised disclosures.
  • Participates in any compliance related projects pertaining to regulatory disclosures.
  • Trouble shoots compliance issues related to disclosures.
  • Taking proactive steps to ensure disclosure related compliance.
  • Perform other duties as may be deemed necessary.

We’d Love to Hear From You if You Have:

  • Minimum of 1 year of and mortgage experience
  • Basic understanding of agency guidelines and processing
  • Must have strong written and verbal communication skills
  • Ability to function efficiently and effectively to meet deadlines
  • Detail-oriented with the ability to problem-solve and prioritize
  • Outstanding people and customer service skills
  • A team player with the ability to take responsibility to drive things forward even when others may not


Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

What are Orchard Perks + Benefits

Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Paid industry certifications

An Insider's view of Orchard

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.



What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.


Marketing & Product

How do you collaborate with other teams in the company?

Orchard is a hyper-connected company and cross-departmental collaboration is key to our success and culture. On any given day, I am working with investments, contracts, field ops and title to drive conversion. Since we have an office in NY and Austin, teams connect through break outs, zoom meetings, our internal platform and, most notably, Slack.


Sales Operations

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