Parachute Health
We’ve built a simple platform for DME (durable medical equipment) and supplies ordering to enhance patient care.
Remote
Remote

Director of Supplier Implementations (Remote)

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Description
Parachute Health provides tools and services to healthcare professionals that allow them to provide exceptional care to patients. Each year, over 30 million prescriptions are written in the US for walkers, wheelchairs, oxygen tanks and diabetes equipment. Almost every prescription is submitted for fulfillment via paper forms and fax. Half these orders are rejected and more than 30% of patients never receive their prescribed equipment. Parachute digitizes this process and ensures more than 98% of patients receive their equipment in 2 days or less.
The Director of Supplier Implementations, reporting to the Vice President of Supplier Operations, is responsible for managing a small team of experienced Implementation Managers to collaborate with Durable Medical Equipment Suppliers and match their workflows with Parachute's highly configurable e-prescribing platform. Our customers range from small local providers of wheelchairs and walkers to multi-location, regional suppliers of oxygen and CPAP devices to National companies providing Continuous Glucose Monitors that are drop-shipped anywhere in the US. This role will primarily focus on deploying new product modules and growth initiatives with our largest Enterprise partners. It is a highly cross-functional position, requiring close collaboration with Customer Success, Growth, Product, Design, and Engineering teams on high visibility projects.
Requirements
Responsibilities include
  • Owning the Enterprise Supplier implementation process and hand-offs into and out of the department including continuous evolution and improvement.
  • Managing the pipeline for customer engagements on a 6-12 month time horizon, ensuring sufficient cross-functional resourcing to drive successful delivery.
  • Leading Enterprise customer engagements as a player coach, to model behavior for team members, and/or to augment team capacity as necessary.
  • Providing day-to-day support and coaching for a talented team including proactively and reactively providing advice on approach and managing customers.
  • Creating a system for management of work that ensures high-quality delivery and enables individual performance measurement.
  • Working closely with the Vice President of Supplier Operations and Supplier software development teams to deploy our newest features or modules.
  • Collaborating with SMB Supplier and Enterprise Health System implementation teams to drive process efficiencies and scale successful delivery.
  • Establishing feedback loops with internal/external teams to inform prioritization of product features and process improvements.
  • Developing reporting tools to report on implementation progress, promoting a culture of transparency and collaborative problem solving both internally and externally.
  • Recruiting and onboarding new Implementation Managers as the need arises.

We are seeking a self-starter with >5 years experience leading teams implementing enterprise software and managing complex customers, with experience in the healthcare space preferred.
Other Requirements
  • Experience moving between a facilitator, advisor, and contributor role as needed
  • Demonstrated ability to create structure while also adapting to customer needs
  • Systems-thinker who quickly sees how details connect into a bigger picture
  • Comfortable utilizing a consultative approach and coaching others to do so
  • Fast learner with a proven ability to structure and solve complex problems
  • Excellent verbal and written communication skills
  • Supreme attention to detail

Benefits
  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Plan
  • Remote First Company
  • Equity Incentive Plan
  • Annual Company Wide Bonus
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office Reimbursement
  • Co-Working Space Reimbursement

Base Salary
  • $105,000 - $155,000/yr

We are an inclusive company and are open to discussions with candidates with all levels of experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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What are Parachute Health Perks + Benefits

Parachute Health Benefits Overview

Parachute Health is a remote first, trust forward company! We put effort into maintaining a supportive and collaborative work environment.

Benefits include, but are not limited to:
Medical/Dental/Vision,401k,
Equity and participation in a Company Wide Performance Bonus
Flexible PTO
An annual work from home stipend
Internet reimbursement
Mental Health Benefits
Career Mentorship and Promotion within Parachute.

We also offer company wide family friendly Zoom events (magic shows, terrarium building, and honey tasting to name a few).

Culture
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Parachute provides a number of wellness perks, including counseling services, free membership to the primary care service One Medical, and virtual health services through Teladoc.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
*We offer a Company wide performance bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of parental leave for the primary caregiver. We also provide 4 weeks of leave for the non-primary caregiver.
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Home Office Stipend for Remote Employees
Parachute reimburses up to $750 in home office equipment expenses your first year, and $250 every year after that. Parachute also reimburses up to $50/month for your internet costs.
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks

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