Director, Staff Operations at Nationwide

| Columbus, OH
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Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you!

The role sits within the NF Annuity business. Below are critical skills needed to be successful in the role:
  • A strong back ground in (one or many areas ) operations, call center, licensing and commissions
  • Excellent skills in PowerPoint to build presentation.
  • Strong writing skills to help create messages
  • Ability to cut data, data and analytics
  • Confident to voice their opinion in a crowded room with data to support their point of view.
  • Sales force knowledge
  • Tableau knowledge

Job Description Summary
Our Senior executives are most effective when surrounded by strong key people. This role is exactly that, an extension of the leader that helps get things done! Are you ready for a high profile role where you function in a "chief of staff" capacity and are accountable to ensure key results are completed correctly and on time? If you can work with little direction, keep strategic imperatives in mind, pivot and adapt to changing priorities and projects, we want to know more about you!

As a Staff Operations Director, you'll lead multiple staff administrative operational functions within a major business unit, subsidiary or similar operation. This includes developing program management policies, standards and methods and performing program and project analysis.

Job Description

Key Responsibilities:
  • Establishes and maintains processes to ensure alignment of business initiatives and business results.
  • Facilitates the definition, maintenance and improvements of processes to provide cost-effective stewardship of assets and results.
  • Directs the financial management, project/resources budgeting and resource planning processes for the business unit, product or functional assignments. Provides executive level reporting and analysis.
  • Manages additional support services such as facilities, communications, licensing, reporting, accounting, office services, etc.
  • Adheres to operational standards and methods, analyzes problem situations and acquires data.
  • Serves as key member of business unit leadership team.
  • Serves as primary liaison to other operations/business units for affected operations and/or products.
  • Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
  • Serves as a leadership development role based on office needs and individual career path development plans.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to the business unit executive/officer; leads a team of professionals and/or vendors.

Typical Skills and Experiences:

Education: Undergraduate studies in business, accounting and finance preferred.

Experience: Typically, ten or more years of demonstrated experience in business management with emphasis on financial analysis, project management and leadership. At least five years of management experience required.

Knowledge, Abilities and Skills: In-depth knowledge of business unit products services organizational structure and critical initiatives. Working knowledge of insurance or financial services operations including technology, financial analysis, and quality/training initiatives preferred. Demonstrated decision-making skills, including the ability to recognize, analyze and improve operational and financial performance. Strong verbal and written communications skills for internal/external contacts, negotiations and presentations.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environments. Occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
More Information on Nationwide
Nationwide operates in the Insurance industry. The company is located in Scottsdale, AZ and Columbus, OH. Nationwide was founded in 2022. It has 29597 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 184 open jobs at Nationwide, click here.
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