Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Director – Risk and Operations Compliance

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Role

We are seeking a motivated and experienced professional to join our Governance, Risk and Operations Compliance team as its Director of Risk and Operations Compliance. This person will report to the Senior Director of Governance, Risk and Operations Compliance with the primary responsibility of ensuring ServiceNow is compliant with applicable laws, regulations, standards and contractual commitments.

What you get to do in this role:

• Ensure compliance with regulatory, standards and contractual commitments are met and where necessary apply a risk-based approach to address and prioritize gaps
• Lead, motivate and continually improve the Risk and Operations Compliance teams to strive for excellence, maximize effectiveness, efficiencies, quality and scale the program to meet company goals
• Lead compliance monitoring efforts to proactively identify compliance risk
• Horizon scan to increase awareness of compliance risks affecting the business
• Develop a compliance aware culture ensuring stakeholders are informed of regulatory, legislative and best practice changes, the impact of these change and their obligations under these changes
• Support the design and implementation of a global cloud compliance management strategy for the organization
• Provide regular stakeholder reports to create compliance health status transparency and outline required actions to address risk
• Manage and coordinate Compliance Champions program and Leadership reviews to ensure risk is addressed and prioritization is socialized and actioned
• Manage the successful delivery of compliance projects ensuring technical excellence and a practical/business driven approach.

Qualifications

In order to be successful in this role, we need someone who has:

• Knowledge and experience commensurate with this role and having dealt with global regulatory environment
• Excellent leadership and proven people skills
• Must be able to demonstrate a broad technical knowledge and expertise covering conduct of business, governance, regulatory risk and regulatory change
• Demonstrated practical and risk-based approach to problem solving
• Experience in influencing behaviors at all levels of the organization
• Proven track record of delivering enhancements to process efficiency
• Experience leading and motivating a global team spanning technical and non-technical
• Ability to produce and present effective presentations and training at all levels of an organization
• Prior experience at a SaaS, Paas or IAAS Cloud company
• Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), Engineering, Cyber Security or related field
• Willing to travel up to 25%+ is required. 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.