Director, Renewal Management at Impact (Remote)

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Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, impact.com has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia.

Why this role is exciting!

As the Director of Renewal Management, you will be responsible for building playbooks, hiring, training, coaching, and leading a team of new and established Renewal Managers in a fast-paced and rapidly changing environment.  This is an exciting opportunity for a results-driven sales leader to join a high-growth company with a mission to grow and expand our customers' success within the partnership economy.   

What you will be doing:

  • Inspire, lead, develop and grow a team of Renewal Managers to meet or exceed all customer revenue expansion and retention goals
  • Develop, document and implement system and operation processes that efficiently manage proactive renewal and revenue expansion motions
  • Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top tier customers and partners
  • Engage with key business stakeholders as the subject matter expert in all aspects of customer revenue management process and operations
  • Lead cross-functional change design and implementation to support the growth and scale of customer revenue operations  
  • Provide detailed analysis and reporting on team's performance as well as accurate forecasts to sales leadership based on individual performance and historical trends
  • Identify and implement process improvements to drive efficiency and productivity
  • Effectively communicate our value proposition to customers by pursuing an increased knowledge of key competitors
  • Proactively solve problems within and outside of your area and contribute to additional initiatives and responsibilities as they emerge
  • Attract and grow the best talent through effective recruiting, selecting and training methods

Does this sound like you:

  • 5+ years in renewals or account management (preferably in a SaaS environment)
  • 3+ years demonstrated leadership experience (preferably in Renewal Management)
  • Experience building, documenting and implementing system driven operations
  • Solve problems with curiosity and creativity
  • Seek to understand multiple perspectives in a situation
  • Great communicator internally and externally
  • Highly organized and up-to-date on tasks
  • Embody the characteristics of Humble, Hungry and Smart
Benefits/Perks:
  • Medical, Dental and Vision insurance
  • Unlimited PTO
  • Flexible work hours
  • Parental Leave
  • Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
  • Flexible spending accounts and 401(k)
  • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
  • An established company with a cool, high-velocity work ethos, where each person can make a difference!

_______________________________________________

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


More Information on Impact
Impact operates in the Software industry. The company is located in Santa Barbara, CA, San Francisco, CA, Seattle, WA, Columbus, OH and New York, NY. Impact was founded in 2008. It has 824 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 3 open jobs at Impact, click here.
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