Director, Process Management
Towers Crescent (12066), United States of America, Vienna, Virginia
Director, Process Management
Director, Process Management
As a member of the Enterprise Products and Platforms Technology (EP2 Tech) Chief of Staff team, you will be responsible for providing advice and guidance to technology delivery teams on potential risks. You will serve as a leader working across the enterprise risk groups to develop and implement risk management solutions to ensure continued stability and success. You will be expected to drive organizational change to better manage risk in an open, collaborative environment where new ideas and solutions are welcomed. In this role, you will apply your strategic leadership, proactive thinking, problem solving, collaboration and communication skills, and the ability to adapt to change quickly.
What we need:
Well-managed governance and risk management across EP2 Tech programs
Flexible, intuitive and measurable Portfolio Management practices with key initiative intake, well defined prioritization process, clear accountabilities, capacity planning and tracking, and LT routines
Capabilities to monitor progress, recognize successes and learn from failures
Effective risk and issue intake, assessment, mitigation, escalation and change control practices
What you’ll do:
Design and implement a strategy for well-managed risk and issue management, including
program delivery, stakeholder engagement, regulatory compliance and reporting that can flex to meet the needs of the unique initiatives managed in EP2 Tech
Implement a standard set of program management tools and templates to be used across programs, creating consistency and transparency for the engaged teams
Develop strong relationships with associates and leaders across EP2 to proactively identify risks and opportunities for horizontal thinking
Drive continuous improvement of the strategy with a customer back focus; understanding how to balance the needs of the team, the portfolio and the business while also aligning with industry best practices
Implement strategies to improve program reporting and analysis using data and technology with a focus on automation and standardization
Someone that can serve as a consultant for building relationships and managing interactions with our enterprise business partners, ESM, HR, Risk Office(s), Audit, Regulators, Finance, etc.
Who you are:
Have a proven track record of driving large programs of multi-dimensional scope successfully
Known for your strong quantitative background to support data-informed decision making
Strong project management and organizational skills with meticulous attention to detail
Self starter that can work autonomously and can take initiative; highly motivated
Confident to champion unpopular ideas even with more senior leaders
Ability to navigate “white space” or ambiguous situations
Collaborative, team player attitude with the ability to navigate and influence the organization
Comfortable operating, in large part, behind the scenes; humble enough to give others credit
Communication skills that can positively drive transformational change
Contributor to continuous improvement of risk and project / program management practices
Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable.
Participate in and execute other special projects for the team on a periodic basis
Basic Qualifications:
Bachelor's degree
At least 7 years of Process Management experience
At least 5 years of People Management experience
At least 4 years of Risk Management experience
Preferred Qualifications:
10+ years of process management experience
7+ years of risk management experience
5+ years experience delivering technology and system implementation programs
4+ years experience with the regulatory framework governing the financial services industry
Certified Risk Management (CRM) Professional
Project Management Professional certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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