Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

About the role:

As the Director, Organization Development, you will partner with the Head of Executive and Organization Development and other HR leaders to design a global organization development strategy and deliver a portfolio of team effectiveness, organization design, and other culture interventions to support ServiceNow high-growth strategy and culture. In this role, you will serve as an expert and hands-on practitioner for the processes, tools and methodologies associated with these domain areas. We are looking for an innovative, hands-on leader with a demonstrated track record of building and leading OD organizations.

What you will be doing:

• • Establish and lead OD strategy and best practices to accelerate organization and team effectiveness; architect OD solutions and capability building at scale
  • Diagnose organizational challenges and design solutions to meet global and local needs
  • Partner with HR and business leaders to provide thought leadership and identify appropriate solutions
  • Be a consultant and source of knowledge to the business/HRBP in the areas of organization design, organization and team effectiveness
  • Partner with HR Business Partner community and external partners to deliver global and impactful OD solutions
  • Use data and analytics to measure the effectiveness of programs and drive continuous improvement of OD solutions
  • Keep current on new OD approaches, technologies and tools through research and networking to ensure our solutions are innovative
  • Mentor/develop the capabilities of the OD Practice and scale our capabilities by activating the extended OD Network

Qualifications

Required experience:

• MA or MS degree in Organizational Development/Organization behavior, or Education-related field
• 8+ years of experience in OD roles in a global company with additional business or HR experience
• Expert knowledge in OD with a track record of designing and leading successful organization and team effectiveness projects
• Strong business sense and ability to align OD solutions to business needs, particularly for rapid growth, fast paced technology businesses
• Ability to enroll leadership support and engagement
• Excellent communication, collaboration, influencing, and problem-solving skills
• Highly flexible, self-directed, and adapts well to change and accelerated timelines
• Constant curiosity and interest in keeping up with OD trends and best practices
• Strong program management and execution skills

• Strong coaching, consultation, and facilitation skills
• Experience utilizing qualitative and quantitative data to discover trends and areas of focus
• Certified practitioner in team effectiveness methodologies

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.