Director of Operations – Strategy and Systems
OPERATIONS DIRECTOR
WHAT IS THE OPPORTUNITY?
The Director of Operations - Strategy and Systems will support the development and maintenance of long-term Operations and Customer Success team strategy through research and analysis. This position will review and improve processes to increase efficiency and reduce operational risk, while aligning departmental goals, processes, and resource allocation with organizational long-term strategy. Responsibilities also include presenting analysis and recommended actions, planning, implementing, managing, monitoring, and reporting on proposed recommendations and projects. This person will act as System Administrator and business owner for Operations owned systems, ensuring configuration of business packages, tools and integrations are optimized for effective collaboration across departments. The Director will also be responsible for establishing repeatable, accurate and actionable metrics for the Operations team, tracking and reporting on departmental goals and KPIs.
Exactuals Division
Exactuals is modernizing payment and royalty administration solutions across multiple industries, including Film/TV, Music, Insurance, Real Estate, and Book Publishing. Founded in 2011, our cloud-based SaaS offerings are setting the standard for trust, accuracy, and security in the complex payment processing space. Exactuals is a fast-growing company, doubling in revenue annually, with a strong a commitment to diversity and inclusion. While largely a remote distributed team, Exactuals maintains offices in Los Angeles, Nashville and New York. Exactuals became an RBC / City National company in 2018. Visit www.exactuals.com to learn more.
WHAT WILL YOU DO?
- Support the development and maintenance of long-term Operations and Customer Success team strategy through:
- Conducting research and analyses of operational effectiveness
- Reviewing and improving processes to increase efficiency and reduce operational risk
- Aligning departmental goals, processes, and resource allocation with organizational long-term strategy
- Presenting analysis and recommended actions
- Planning, implementing, managing, monitoring, and reporting on proposed recommendations and projects
- System Administrator and business owner for Operations owned systems
- Ensure configuration of business packages, tools and integrations are optimized for effective collaboration across departments
- Establish repeatable, accurate and actionable metrics for the Operations team
- Track and report on departmental goals and KPIs
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Bachelor's Degree
- Minimum of 5 years experience the entertainment landscape, music royalties, residuals, licensing, compliance, fintech And
- Minimum of 5 years project management experience
- Minimum of 5 years of system administrations (ERP, CRM, CSM)
Skills and Knowledge
- Excel Expert
- Systems Administration (ERP, CRM, CSM)
- Data Analytics
- Must be able to work autonomously in making sound business decisions and exercising appropriate level of authority commensurate with experience and responsibility
- Must be capable of working independently and in teams
- Strong interpersonal, verbal and written communication skills
- Financial services or FinTech experience preferred
- Experience supporting systems applications or software products
- General knowledge of a wide variety of software solutions
- Ability to communicate effectively with all levels of Bank/ FinTech colleagues
- Excellent organizational and analytical skills
Compensation
Starting base salary: $108,305 - $140,688 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
Positions based in New York City:
In order to work on-site at City National Bank in New York City, you must be fully vaccinated against COVID-19, per city requirements. Shortly after your start date, you will be required to attest to your vaccination status and will be required to provide proof of vaccination.
