Director of Operations, Delivery
GoodRx is America’s healthcare marketplace. Each month, 20 million people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $30 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!
GoodRx is seeking a Director of Operations to support and lead our efforts in bringing the pharmacy directly to our customer’s doorstep. The right candidate is a high-achiever who loves to scale teams and capability in fast-growing operationally complex businesses. Reporting to our Head of Delivery, you will be tasked with building the processes and systems to power delivery at scale with keen focus on quality and customer outcomes.
Role:
- Lead operations and vendor management for our rapidly growing Delivery offering
- Develop and continuously improve operational capabilities, processes and systems to enable high performance at scale
- Align cross functional teams to test and deliver programs that deliver growth, profitability and excellent customer outcomes
- Build and manage relationships with key vendors supporting the Delivery program
- Implement simple, clear and effective workflows
Skills & Qualifications:
- 6-10 years in operations and vendor management leadership roles
- Ability to influence and guide executive leadership on challenging business decisions
- Comfortable with ambiguity, evolving priorities, and balancing a portfolio of projects at once
- Ability to manage and maintain strong cross-functional stakeholder relationships across multiple teams (Marketing, Product, Finance, BI, etc.) and an ability to coordinate timely feedback and approvals
- Experience partnering with product management and analytics teams to bring new features and innovative toolsets to life
- Excellent communication skills and high proficiency in Excel and PowerPoint
Bonus Points:
- Domain expertise in healthcare, fulfillment or last-mile logistics
- Experience negotiating complex business contracts
- Proven ability to successfully oversee large and complex business relationships
GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $30 billion using GoodRx and 20 million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.