Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First
About the Role:
We are seeking a collaborative Network & Partnerships Strategy Director, based in Massachusetts, to advance Cityblock's engagement with the community and healthcare providers within our growing Massachusetts market. You will build relationships, process flows, and engage with community-based providers in the state and contribute to the success of Cityblock's market performance as well as brand recognition and influence in the Massachusetts market. This is a remote, work from home, position and will require regular travel around the state to meet with network and community partners.
The ideal candidate for this role will have:
- Minimum of 7 years of experience working with health plans and/or healthcare provider organizations in a provider network strategy and management function
- Demonstrated leadership in a managed care setting, with expertise around value-based and fee for service contracting models, and accountability for driving performance against population health objectives (e.g. total cost of care, quality, revenue improvement)
- Knowledge of Medicaid managed care, Duals programs (the OneCare program specifically) and policy in MA, and relevant federal and state legislation
- Strong relationships with medical, behavioral and social care providers in Eastern Massachusetts
- Ability to build and maintain collaborative relationships with community providers that collaborate with Cityblock Health to deliver excellent health outcomes and quality for our shared members
- Familiarity with the healthcare landscape, neighborhoods and community health needs of the eastern Massachusetts region and the cities of Worcester, Boston and Lowell specifically, with a passion to apply market learnings more broadly
- Experience building mutually beneficial relationships with large provider groups, FQHCs, hospitals, LTSS providers and facilities
- Excellent project/process management skills (particularly with modern tool suites built off of cloud-based collaboration), and you are rigorous, energetic, agile, flexible, and aren't afraid to do the work yourself
How We Define Success:
- Develop a network and partnerships engagement strategy and implementation plan to increase member engagement and referrals as well as to better coordinate care of enrolled members
- In partnership with the analytics and medical economics team, building analyses and reporting that supports local network strategy decision making and referral patterns
- Build relationships, process flows and initial approach to Identifying and engaging with community providers to include: primary care physicians, hospitals, specialists, home health, SNF, LTSS, DME, housing and other human/social services organizations and facilities
- Identify high volume, potentially high value primary care, BH, specialist, acute care and sub-acute care facilities, and then engage leaders within those organizations in the Cityblock model and processes
- Support relationship building and manage process optimization between Cityblock Health and our health plan partners including:
- Document current state, assist in developing future state and assist in implementing and tracking it
- Identify and track key metrics and present at joint operation committee meetings
- Facilitate ongoing relationships and meetings between organizations
- Identify key areas for improvement based on Cityblock care team and community provider input. Adjust workflows to improve these areas; assist with implementing & measuring changes
- Support referral management functions and processes
- Develop and manage dashboard and metrics for referrals, medical trends, cost drivers and cost saving opportunities
Nice to Have, But Not Required:
- MPH, MBA or MHA, or equivalent experience
- Experience working in a provider organization or managed care organization, specifically in a provider network or contracting strategy and management function
- Excellent presentation, verbal and written communication skills
- Experience building mutually beneficial relationships with large providers groups and facilities
- Experience and comfort working within a high-paced startup environment, working with operators, technologists and clinicians - digging into data with actuaries one minute, and leading meetings with community provider executives the next
- You are comfortable using a variety of data tools, and can create compelling dashboards and other data visualizations to drive decision making
What We'd Like From You:
- A resume and/or LinkedIn profile
- A short cover letter, please!
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.