Director, Merchant Acquisition - Americas at Wish

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Company Description
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and-most importantly-affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you've been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.
Job Description
The Director of Merchant Acquisition, Americas will be responsible for selling new merchants of all sizes into the Wish platform with a focus on finding and developing quality merchants that drive excellent user product experiences. As our Director of Merchant Acquisition, Americas you will lead an experienced sales team and drive sales strategies and strategic action plans to meet our merchant acquisition and revenue growth targets.
Key Responsibilities
  • Demonstrated track record in developing, modifying and executing a sales strategy to optimize the outcomes from the total portfolio of opportunities
  • Build and drive a high performing sales organization responsible for selling merchants into the Wish platform in the U.S., Canada, and Latin American regions.
  • Strategically manage internal and external relationships with peers, stakeholders and channel partners to ensure smooth and orderly sales operations and performance.
  • Build, strategize and own an annual Sales Plan and provide monthly & quarterly updates on performance to goal and impacts to the plan.
  • Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals.
  • Manage a complex sales cycle and merchant/product solutions in both the Brandedand Performance marketing channels.
  • Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
  • Effectively communicate the Wish value propositions across various marketing activities (conferences, customer events, etc.) through presentations and proposals.
  • Report on forces that shift strategic directions of accounts and tactical budgets.
  • Manage the inherent trade-offs between prospective clients and our shareholder
  • Bring the customer into the team and liaise with Product stakeholders to continually improve our product and service offering to clients
  • Proven track record in delivering business development outcomes both the 'sale' and the 'execution'

  • 10 + years of relevant internet/ecommerce/tech industry
  • 8+ years of management experience and leading teams selling merchant and e-commerce services to small and large enterprises and global branded companies.
  • A proven track record and demonstrated success in large complex sales as well as scaled selling in the SMB space.
  • Experience in hiring, coaching, and developing a geographically distributed team and managing in a virtual environment.
  • Fluency in CRM tools, building and reading out complex reports, designing sales tracking needs, sales program development (commission / incentive plans) and G-Suite.
  • Must be willing to travel extensively (When travel restrictions due to COVID-19 are relaxed and conditions are favorable).

Here at Wish, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about e-commerce, technology, and a data-driven culture. Even if you don't meet 100% of the above, we encourage you to still apply!
Additional Information
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records.
Individuals applying for positions at Wish, including California residents, can see our privacy policy here .
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a Content Marketing Manager at Wish, I collaborate with multiple teams to create innovative, informative, and unique stories about Wish and our employees. As a writer, being able to discuss ideas with other teams allows me to publish original and authentic content.


Content Marketing Manager

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.


Manager, Software Engineering

How do you empower your team to be more creative?

Create and embrace a stimulating and diverse way of working, and cultivate open communication.


Sr. Manager, Global Influencer Marketing

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.

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