Director, Marketplace Operations

| New York City, NY
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About Paxful

Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they’re from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before.   

Working across three offices in different time zones, the Paxful team serves our amazing community of 4 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don’t wear capes or masks. That’s why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.

Paxful is searching for a Marketplace Operations leader who will report into our Chief Operating Officer. They will be responsible for the entire customer journey, with a focus on our P2P digital currencies marketplace, and will constantly dream big and drive change. Their top priorities will include strengthening marketplace safety and analyzing marketplace dynamics, with an eye towards automation and strategy. The Marketplace Operations Director will optimize delivery experience, efficiency, and reliability so that all sides of the marketplace can find value on the platform.

We are looking to fill this position in NYC, Miami or London.

As a key member of our team, your responsibilities will entail:

  • Proactively scope and lead multiple projects to improve quality, reduce fraud and keep our customers satisfaction on a high level; take accountability for project outcomes, ensure delivery on project critical metrics, and keep others informed of progress
  • Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies
  • Define critical metrics and develop dashboards to track business performance; report findings to senior leadership to define long-term strategy and decision-making
  • Collaborate and work cross-functionally with other teams like Product, Community & Customer Experience, Growth, Marketing, Finance, and Compliance to share insights, increase information sharing on broader critical initiatives, and ensure that customers are getting the best user experience
  • Build a cohesive strategy, framework and solutions to lead operations team that is responsible for our end-to-end ecosystem goals

The most important skills and capabilities for this role are: 

  • An ability to build deep cross-functional relationships across a broad organization, foster a collaborative work environment, and understand problems from diverse perspectives; humility and empathy are critical to success in this role.
  • Ability to thrive in a fast-paced and ambiguous environment
  • Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
  • Strong written and verbal communication skills and ability to synthesize information quickly, distill key takeaways, and weave insights into a compelling story that clarifies and inspires
  • Ability to come up with quick solutions for issues in the ecosystem and marketplace and collaborate with relevant teams on successful delivery

Target Experience: 

  • At least 5 years of experience in business operations, management consulting and/or product management, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
  • Understanding Paxful platform, p2p trading, unique aspects of irreversibility of cryptocurrency and how fiat payment networks work

What We Offer

  • Comprehensive insurance plans, commuter benefits, flexible spending account, and 401(k) with 4% company matching
  • Flexible working hours and generous paid time off
  • Gym membership, massage, chiropractor, or other reimbursements (personal training, dance classes, etc.)
  • Learning and development reimbursement (including online courses, certifications, conferences, seminars, etc.)
  • One day a year to volunteer and serve your community
  • Parental leave, including a one-time bonus to support a newborn, adoption, or foster placement
  • Paxful's COVID response: remote work, company-wide online events and weekly meal credits

Diversity & Inclusion at Paxful

At Paxful, we know that a diverse workforce fuels our individual and collective success. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We are actively working to increase the diversity of experience and perspectives on our team and are looking for someone who can help continue to lead that process.

EEOC and Accommodations

Paxful is committed to diversity in the workplace and we’re proud to be an equal opportunity employer. We do not hire on basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by local, state or federal law. 

We’re also committed to providing accommodations to people with disabilities. If you need any kind of accommodation because of a disability for any part of the employment process, you can reach out to [email protected] and let us know how we can best help you.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and other privacy laws may regulate the way we manage the data of job applicants. Our full Privacy Notice is available at https://paxful.com/privacy-notice. By submitting your application, you are agreeing to our use and processing of your data as required.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
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    • TableauAnalytics
    • SmartlookAnalytics
    • FigmaDesign
    • StorybookDesign
    • ConfluenceManagement
    • JIRAManagement
    • BrazeCRM
    • StripoEmail
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What are Paxful Perks + Benefits

Paxful Benefits Overview

Wellness allowance for gym memberships and massages
Catered lunch and dinner daily
Competitive salary
Flexible hours
Healthcare insurance including dental and vision
Sponsored sports nutrition and health-related activities
Paid parental leave including a special one-time bonus to support newborn
Covered commuter benefits
Training and professional development resources
Paid company events and retreats

Culture
Volunteer in local community
Partners with Nonprofits
We operate our own non-profit initiatives such as #BuiltWithBitcoin, partnering with grassroots non-profits in Rwanda including ZamZam Water
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
401(k) plan managed by TransAmerica where we match 100% of contributions up to 4% of an employee's annual gross pay
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks of parental leave offered along with a one-time newborn bonus
Flexible Work Schedule
Flexible start and end times
Remote Work Program
Remote work on occasion as needed
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
20 Days of PTO
Paid Volunteer Time
8 hours per year of paid volunteer time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Fully covered metrocard
Company Outings
Quarterly team building events
Free Daily Meals
Catered lunch and dinner
Stocked Kitchen
Unlimited snacks, beverages, and nutritional supplements
Happy Hours
Happy hours every other week
Parking
Fitness Subsidies
Allowance for gym memberships, fitness classes, and wellness services such as massages
Professional Development Benefits
Job Training & Conferences
Ability to attend job related trainings and conferences
Lunch and learns
Topics ranging from cryptocurrency to fitness
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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