Director, Livestream Lead (Remote)

+80 more | Remote
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Firework is the world's leading immersive "shoppertainment" platform with shoppable video, live streaming commerce, and monetization capabilities powering over 600 direct-to-consumer brands, retailers and media publishers worldwide. Firework enables its customers to create and host native, shoppable video content for engaging product discovery, seamless shopping experiences and ultimately, a deeper emotional connection with consumers. Pandemic-accelerated, Firework has experienced 10x year-over-year growth, bringing TikTok-like interactive video experiences, all by adding just one line of HTML code to customers’ own websites. Our team more than doubled in size in the last 18 months to about 300 people strong in several countries including the US, Japan, India, Poland, Brazil, and Canada with backgrounds in technology, media, and entertainment. At heart, we’re an inspirational and diverse team of creators, entrepreneurs, storytellers, and data geeks driven by the future of video transforming eCommerce. The company has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2.


Summary

Firework is a global start-up in high-growth mode with a mission to change how businesses engage and excite their customers. We are looking for a strategic and hands-on Director, Monitored Services Lead to develop and execute creative and content initiatives working closely with clients and the Partnership Success team. This role influences strategy, production, operation processes, monitored services, recommendations and more for all of our client content needs. 


What you’ll be doing
  • Provide strategic, technical and production direction for livestream events
  • Manage,  execute  and  monitor livestream operations for different clients, make sure the results and best practices are well delivered
  • Work closely with the product and the operations team on driving new projects aligned with the business strategy
  • Foster a continuous improvement for monitoring and identifying process performance for new opportunities
  • Set up and manage a centralized end-to-end training, monitoring, and coaching to support customers and clients
  • Systematically observe services and service components to provide technology suggestion and operation best practises

We’ll be excited if you have
  • Bachelor’s degree
  • 8+ years of experience as Monitoring Management/Project Management experience with experience in technical solutions
  • A deep understanding of  production processes, live broadcasting and livestream production, strong in livestream technical and equipment set up
  • Familiarity with the best practices for livestream
  • Excellent written and verbal communication skills
  • Extremely detail-oriented and a genuine passion for organization, time-management, and creating guidelines
  • Able to multitask and manage a variety of projects at once
  • Strong team building, collaboration, and interpersonal skills
  • Strong ability to establish priorities and work under time constraints
  • Willingness to work on a collaborative team in a fast-paced, startup environment

The role may be hybrid in one of our offices or remote. For remote, we are looking for candidates based in the United States or Canada.
Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


Notice to Third Party Recruitment Agencies

Please note that while Firework and its subsidiaries appreciate agency outreach, we currently do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, Firework and its subsidiaries reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.


Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • elixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • Vue.jsFrameworks
    • REACTFrameworks

What are Firework Perks + Benefits

Firework Benefits Overview

Firework covers 90% of medical for employees and 80% for dependents. Dental & vision are 100% company-paid.
401K
We provide a yearly reimbursement program for external learning and development opportunities!
We're hybrid! To make your home office more comfortable, we provide either company-paid office essentials or reimbursement for things like desks, chairs, monitors, and more!
We’ve got you covered for the unexpected. We pay 100% of premium for basic life and long-term disability. You have the option to buy additional too!
Pets are family too! Firework offers a discounted pet insurance and bundle plan to ensure your furry loved ones are taken care of.
Firework provides a robust HRA for health and wellness needs such as fertility, nutrition, medical massages, and more!
Take the time you need to rejuvenate with our Flexible Paid Time Off without counting the days. Now take that vacation.
Our kitchen is stocked with lots of goodies when in offices. We offer regular team bonding activities inside and outside the office, and now virtually

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Early stage equity is part of all compensation packages.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
For those near an office we ask that you work in a hybrid scenario and come into the office on Thursdays and Fridays.
Vacation & Time Off Benefits
Generous PTO
We offer a flexible time off policy where we expect those in North America to take a minimum two weeks paid vacation. Additional time is available, but needs to be approved and planned out in advance.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Lunch on Thursdays and Fridays
Game Room
Stocked Kitchen
Lots O'goodies!
Some Meals Provided
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

More Jobs at Firework

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Firework's full profileSee more Firework jobs