Description

Company

Vista Global is building the future of private air travel so the world can experience aviation as it was meant to be. There was a time when we waited in long lines, removed our shoes, and shuffled through crowded security checkpoints. We settled for search engines, commoditization, and a plethora of apps. Meanwhile, thousands of private jets sat on runways and in hangars depreciating in value, and 40% of the private planes in the sky were flying empty. No-one stopped to ask if there wasn't a better way.

Through our innovative shared flight services, proprietary algorithms, and advanced mobile technology, private jet travel is now more accessible, convenient, and infinitely more efficient. Our vision to create and optimize socially-powered air travel has been backed by numerous strategic and institutional investors. Our members - global leaders in business, sports, entertainment, and culture - have helped define what Vista Global is today.

Founded by Thomas Flohr, the group's mission is to further industrialize and consolidate the fragmented business aviation industry, and to lead the change to provide customers with the most advanced flying solutions and the very best value, anytime, anywhere around the globe.

Role Purpose

Accountable for overseeing the Information Technology Operations of the business. This role is responsible for managing the teams that support Networks, Databases, and Azure infrastructure. This also includes the end user's hardware and software and IT equipment within our facilities to ensure they are successfully meeting business objectives. This role is responsible for planning, designing, and managing all operational activities of the IT Azure department, as well as provide direction and support for IT solutions that enhance mission-critical business strategies. This role will work closely with all stakeholders across the organization to identify, advise, develop, maintain, and implement productive cost-effective technology solutions.

Works with the VP Infrastructure and Head of Information Security on designing and implementing best practice cyber security incident prevention and response, facilitating cyber security investigations including incidents, issues, and analysis.

Key Accountabilities

• Regularly evaluate the business and user needs against system, software and hardware functionality and ensure that IT systems, software and hardware meet these needs.
• Support the VP Infrastructure in planning, developing, and implementing the IT budget, carrying out effective procurement and obtaining competitive prices from suppliers to ensure cost effectiveness.
• Ensure the effective scheduling of upgrades and security backups of hardware and software systems ensuring that the business is always fully performant and operational.

• Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
• Carry out research for the improvement in current systems and to recommend future requirements in installing new systems, software, and hardware to meet the ongoing needs of an expanding business.
• Implement any changes to IT systems and services using project management techniques and change management methodologies to ensure that implementations are well managed and that stakeholders are well informed. Implement any significant changes to IT systems and services only after reviewing the proposed changes with the relevant system owners and key stakeholders, such as the IT Support Manager, first to limit the risk of unauthorized or unintentional modification of information and systems.
• Guarantee the smooth running of all IT and business systems, including data centers, anti-virus software, print services, connectivity, email provision, voice, and conferencing provision to name a few.
• Ensure the provision of secure access to the network for all our remote users and ensure the optimization of the functionality of remote IT services.
• Help ensure an effective disaster recovery and crisis management policy and plans exists and that everyone involved is educated and regularly trained on their roles. Ensure regular disaster recovery simulations occur, which may involve complex technical hardware or software problems.
• Lead the infrastructure team providing encouragement, rewards, and recognition to employees, carrying out timely contribution management, recruitment, and learning & development activities.
• Ensure one's own professional development by keeping up to date with new technological advances in IT services to provide thought leadership to the subject as a key part of the role.
• Help ensure the enterprise adheres to and does not breach data protection legislation in each business region including, but not limited to, HIPAA compliance.
• Creation, maintenance, and enforcement of well documented standards and procedures for the implementation of technical solutions.
• Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected.

Knowledge, Skills, Qualifications, Experience

• Bachelor's Degree or equivalent of 5 years' experience
• 5+ years in an IT management role
• Demonstrable competency in planning and execution of change management and IT projects
• Ability to seek out and interpret data to drive decision making
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and sales initiatives
• Able to think critically in a highly developed way to challenge assumptions and develop creative solutions that influence and shape favourable business outcomes
• Hands-on manager that consistently acts with integrity in all business transactions
• Good understanding of IT architecture, network architecture, datacentre management and end user support
• Excellent problem solving using logical and systematic approaches
• Excellent oral and written communication skills
• Skilled in business continuity and disaster recovery planning
• Good working knowledge of US and UK data protection legislation
• Detailed understanding of the organisation's existing data flow and related security controls with particular emphasis on regulatory requirements
• Experience of managing in a remote environment that requires influence through written and verbal communications across executive levels and below, internally and externally

We offer excellent benefits that include medical, dental, vision insurance, paid time off, 401(k) with a company match, and much more!

Vista Global is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Vista Global is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English Spanish
E-Verify Right to Work Poster: English Spanish