About you:

You’re a seasoned  IT leader, with experience running multiple IT disciplines at once - Service Desk, A/V, Core Systems, and IT Applications - at a cloud-first company with a distributed workforce. We're looking for a strategic and hands-on IT Leader to create an awesome end-user experience for Convoy employees, improve and extend our internal tools and systems, scale IT processes, manage and develop budgets, and grow and develop our amazing team. 

You will:

• Oversee the technical roadmap for entire IT systems portfolio, including 3rd party business systems, infrastructure, security, end-user support, and collaboration tools
• Directly manage the IT team that implements, secures, and manages our IT infrastructure
• Ensure high-quality end-user support for both local and remote employees
• Engage and collaborate with Convoy leadership and managers to identify key IT needs 
• Develop and manage an IT operations budget and partnering with finance to ensure that IT is funded appropriately and spending practices are aligned with company lifecycle stage 
• Oversee IT asset management including procuring, provisioning, maintaining and decommissioning laptops and other IT equipment 
• Oversee the A/V production of multiple regular events, including weekly all-hands meetings for the entire company
• Driving continuous improvement of IT processes and defining and managing appropriate IT related policies
• Defining an ambitious and achievable annual plan, engaging with stakeholders and functions to determine priorities and execute against them
• Defining a strong technical culture around our IT systems that emphasizes engineering excellence, rapid iteration, strong security, and frictionless user experiences
• Maintain and scale a reliable, collaborative, and secure office environment and network across multiple offices

We’re looking for someone who has:

• 8+ years running an Engineering or IT team at a technology company
• Deep, hands-on experience with IT systems, business systems, infrastructure, and security, including SaaS products like Workday Financials, Adaptive Planning, Workday HCM, Greenhouse, Zoom, and Google Workspace
• Experience running a growing team, including recruiting, mentoring and coaching, roadmapping, performance management, and program management 
• Technical project management experience
• Strong communication skills, with ability to clearly articulate business benefits, progress, and tradeoffs to leaders
• Experience with new office build outs: running vendor RFP processes, planning for new network infrastructure and systems such as AV, phone, and conference room booking
• Experience managing growing and complex budgets and keeping spend within company plans, including running procurement efforts on behalf of stakeholders
• SOX compliance experience, including working with contractors on SOX readiness and writing up Statements of Work
• Experience running corporate security efforts - defining scope and priorities, working with peers in Engineering and Risk Management, acting as incident commander during security events, and presenting to a steering committee
• Experience creating and running a BI team using technologies such as Snowflake, Tableau, and Metabase

Pay & Benefits: 

The salary for this role in the state of Washington is between $157,000 and $252,000. This range may depend on factors including but not limited to applicant’s location, skills, prior relevant experience, and leveling. Hired applicant is also eligible to receive equity grants in the form of either a direct grant of stock or an option to purchase stock in the future for a specified price.