Coforma is looking for an experienced Director of Information Technology (IT) to join our growing, distributed team and support us in delivering critical technology solutions that help people live better lives.

As Director of IT, you will report directly to the Chief Technology Officer (CTO) as you work collaboratively to formalize and document best practices and processes around all areas of IT security and management. In this role, you’ll leverage technical expertise to build and guide our developing infrastructure, as well as lend hands-on technical support to colleagues across the US and Canada.

As Coforma grows, so do our technology needs. We use a variety of mostly SaaS applications and platforms that require focused, knowledgeable administration. At the same time, we’re always improving and evolving. With that in mind, you’ll be responsible for overseeing our existing infrastructure while finding new ways to enhance our capabilities.

You will be a champion for reliable, stress-free technology and bring hands-on experience turning long-term goals into actionable plans and solutions.

Because the IT Director will provide support and work directly with users across all levels of our company, exceptional communication skills and a customer service mindset are must-haves. Though this role is fully remote, you will be expected to keep working hours that closely align with the ET timezone.

Let’s work together to build and support an organization dedicated to delivering software and services that make a positive impact.

Due to the sensitive nature of this role, the final candidate will be required to undergo a background check. Additionally, this role may be subject to a US federal clearance at a later date.

$148-163K Base Salary + Benefits + Growth Potential

What You’ll Do

• Work directly with CTO to shift most IT decision-making from the C-Suite to IT
• Manage IT staff in the delivery of top-notch IT management and support services
• Develop and execute an IT Service Management (ITSM) framework strategy and plan
• Develop and execute on a comprehensive security plan covering standards-based compliance for services and endpoints
• Work with Finance and Legal for vendor and budget management for all hardware and software
• Operate and manage SaaS tools for all Coforma employees; you’ll also enable teams to manage some of their own tools through guidance and support
• Operate and scale user-support systems and user endpoints in a manner that is as repeatable, self-service, and scalable as possible
• Support services using published standard and major incident management practices
• Demonstrate a passion for learning, an ability to create and adapt systems, and an ability to collaborate with creative, technical, and business stakeholders and team members
• Support DevOps and DesignOps initiatives, as needed
• Contribute security best practices and knowledge to business proposals to ensure the inclusion of the practice in new work opportunities

What You Know

• Deep hands-on knowledge of Apple-based systems — we are currently a 100% Mac shop
• Extensive experience with Google Workspace Enterprise: user management; groups management; security controls; Gmail, Calendar, and Drive management; DLP; and GAM
• The ins and outs of Slack, from security controls to the value of a well-timed GIF or humorously applied emoji
• Experience managing several SaaS products, including Zoom, Adobe Cloud, and Monday.com 
• How to approach IT and support with humility, empathy, and a strong customer focus

What you’ve done

• 6+ years experience in IT management and operations, supervising distributed teams, and overseeing complex information technology projects
• 5+ years experience working with and providing support to remote teams
• 4+ years of experience with MDM solutions and associated security practices
• 3+ years experience managing IT needs in a SaaS-first environment
• 3+ years experience with standards-based compliance for both infrastructure and endpoints

General Qualifications

• Analytical — analytical skills and an ability to create systems
• Planner — will anticipate what could go wrong when planning and coordinating, thoughtfully mitigating risks 
• Organized — will prioritize projects, complete tasks on time, and both document and share processes with others as needed
• Cooperative — will work collaboratively with peers, top executives, and high-level contacts; cooperate with staff across different teams, departments, and expertise
• Communicative — will communicate ideas and create personal relationships through writing and in-person exchange, customizing the delivery to the audience
• Travel flexibility — will attend in-person meetings, workshops, trainings, and more on request and with advance notice as assigned to initiatives that require it (with health and safety precautions being paramount)
• Calm and nimble — will navigate a fast-paced environment and ambiguity, changing priorities, and unexpected project challenges
• Autonomy — will get work done fairly self-directed, requiring minimal supervision or direction from others
• Continual learner — is committed to ongoing learning and knowledge sharing
• Authentic leader — will manage, train, and support staff—in work as well as health and wellness at work—and supervise IT activities or projects from conception to completion as assigned
• Delegation and time management — will eventually oversee additional IT staff, managing priorities and budgets to ensure needs and deadlines are met
• Brand representative — will represent Coforma professionally and sincerely, modeling the company values to be and help others be collaborative, accessible, empowered, informed, ethical and responsible, values-driven, and transparent for the sake of accountability and community

Other

• Internet — will prioritize and maintain access to strong, reliable internet for the 
• remote nature of our work (except when on vacation/holiday)
• Security — will keep the highest security practices to ensure privacy and security of Coforma and client information given the nature of our work (even when on vacation)
• Must be legally authorized to work in the US now and in the future without sponsorship

Preferred Qualifications

• Prior professional services, government, or federal consulting experience
• Working knowledge of SSO, IdP, SAML, and SCIM
• Experience with NIST, FISMA, CIS, or other government security compliance protocols
• The ideal applicant will be comfortable in a fast-paced environment, flexible, innovative, and attentive to detail

We Don’t Care About

• Whether or not you have a degree of any kind
• Whether your educational major, if you had one, is related to this role
• Whether or not you have GitHub contributions
• Whether or not you have worked at a well-recognized company
• Whether you’re sure that you check every box perfectly

We Do Care About

• Your passions — professional or otherwise
• Your well-informed opinions about technology, teams, and process
• You

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States.

We're Coforma

We use creativity to get results for clients and the communities they serve.

We’ve honed a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products.

From connecting families in crisis at the US border to improving the way governments consume COVID-19 mobility data through a more accessible and user-friendly tool, we’re dedicated to improving people’s lives through thoughtful technology products and services. Together. Our cross-functional team works closely with each other and with our government, nonprofit, and commercial partners to research, design, and build better products and services.

Coforma employs over fifty talented creators. Our leadership has decades of experience in improving government digital services from a civic service mindset, and a strong record of developing innovative technology solutions for government, enterprise, and nonprofits.

We thoughtfully integrate design into product development. We are experts in leading the design and development of products to meet business goals, build alignment, and deliver value through technically feasible and iterative design activities.

Business objectives and human beings are at the center of our work. We work very closely and collaboratively with our partners, from solicitation through to delivery, to ensure that the solution provides a high level of value to the business. Accessibility is never overlooked in our work, and our iterative approach validates the utility and delight of the final product.

Equal Opportunity & Inclusive Workplace

Coforma is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination. As a federal government contractor, all employees of Coforma are required to be fully vaccinated against COVID-19 by January 4, 2022. Background checks and other security clearances may be required for some roles as it relates to the nature of our client work.

Our team and our office aims to be an accessible and hospitable place to work. We welcome applicants, contractors, and employees who are committed to improving our culture and practices.