Director IT Operations
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
ClickUp is looking for an exceptional leader to join our IT team to lead the IT Operations team. As part of our IT team, you will lead the global IT operations function focused on providing an outstanding employee experience to all our employees and contractors. Â
Responsibilities
- Own all aspects of IT operations, including developing long-term strategies and short-term goals for global helpdesk and infrastructure teams.
- Own the IT customer satisfaction metric and IT net promoter score and drive the continuous improvements plan.
- Partner with the security team to ensure security standards, compliance standards are met
- Drive operational excellence; highly scalable and reliable systems infrastructure, excellent support services using efficient and agile operations
- Develop and maintain relationships with internal and external partners to maximize value
- Develop and maintain a budget that aligns with the overall IT plan and agreed on service levels
- Own the IT deliverables for new office build-out both in the US and internationally
- Build a strong IT organization focused on delivering world-class employee experience
Requirements
- 10+ years of experience leading IT operations, help desk, and engineering organization
- Experience scaling IT capabilities in a fast-growing organization
- Solid understanding of ITSM processes and operational best practices from a service desk perspective
- Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
- Demonstrated experience in vendor managementÂ
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.