Director, Infrastructure & IT Operations

| Chicago, IL
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Helping the Everyday Consumer Build Financial Health 

OppFi is a leading financial technology platform that powers banks to help the everyday consumer gain access to credit. Through our unwavering commitment to customer service, OppFi helps consumers who are turned away by traditional providers build a better financial path. OppFi is an Inc. 5000 company for five straight years, a Deloitte's Technology Fast 500™, and the seventh fastest-growing Chicagoland company by Crain's Chicago Business. The company was also named on Forbes America 2021 list of America's Best Startup Employers and Built In's 2021 Best Places to Work in Chicago. We welcome individuals to join us in facilitating financial inclusion and credit access for everyday consumers to live the life they deserve.

OppFi is a team of caring, innovative, and inclusive individuals with diverse perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every day and know you are a part of making a difference. Our company values guide us and create an open and collaborative culture where we hold the door, say what we see, do what we say, and dare to win together!

What you get to do:

The Director, Infrastructure & IT Operations, will lead, plan, organize and direct the activities of the IT Infrastructure/Operations and Service Desk teams to deliver, maintain, and support IT services.

  • Partner with technology, business, functional and operational leaders to develop the roadmap/strategy and oversee large programs for your area of responsibility
  • Collaborate with project teams, technology, and business to ensure that new services and upgrades are implemented without adverse impact on the company's operations
  • Identify opportunities to drive efficiency, cost savings and scale for IT while supporting the organisation’s growth.
  • Build, manage, coach, and mentor a team of system administrators, service desk, IT operations and other specialists
  • Act as point of escalation for IT service delivery concerns from the business, ensuring business impacts are identified and discussed
  • Develop and enhance business continuity/disaster recovery planning and test execution.
  • Manage operating and project investment budgets to target; plan, forecast future needs; identify creative ways to create value through IT while striving to lower costs.
  • Establish and direct the change management, incident management, incident response, and other core IT processes
  • Develop plans to identify and fix causes of outages and incidents following agreed-upon change control and release management processes
  • Conduct periodic evaluation of licenses and services to ensure appropriate licensing levels, re-evaluating needs, and confirming cost/budget agreement
  • Negotiate and oversee vendor contracts for licensing, maintenance, implementation, operations, and ongoing support to ensure IT SLAs are met in cost-effective ways.
  • Develop SaaS management strategy, proactively monitoring and managing the lifecycle of all the software-as-a-service (SaaS) applications within a company's portfolio

What you bring to the team:

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
  • 8+ years of infrastructure and IT operations experience, with experience in a similar role
  • 5+ years of demonstrated competence in people and project leadership across diverse departments or teams
  • Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
  • Experience managing and administering a cloud-based distributed company network and different SaaS applications
  • Experience with cybersecurity and security operations
  • Hands-on, collaborative leadership style with a heavy focus on business engagement
  • Comfortable operating in a high-intensity and evolving environment
  • Mentor, coach, and transfer expertise to others
  • Experience negotiating and managing service provider contracts
  • Experience implementing ITIL within IT

Reports to:Chief Information Security Officer

Job Level: Director

The minimum salary for this role is $156,803. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Define your career at OppFi

 

OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you'll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company. 

 

  • Day 1 - Month 3: Define Your Mission

You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.

  • Months 3 - 6: Define Your Belonging

You’ll understand OppFi’s culture and know how to engage with and influence that culture.

  • Months 6 - 12: Define Your Journey

You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash and Urban Sitter. Dress code is casual. 

EEOC Statement: 

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

 

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected]

 

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • RubyLanguages
    • ClojureLanguages
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • Monday.comProject Management

What are OppFi Perks + Benefits

OppFi Benefits Overview

Competitive salary and healthcare benefits package.
401(k) match program.
Tuition reimbursement program.
Flexible paid vacation policy, paid parental leave, and monthly Wellness Days.
Modern Health mental wellness benefits.
Discounted pet insurance.
Fringe employee lifestyle benefits platform.
Rocket Lawyer legal support benefits.
Commuter benefits.
Learning and development benefits, including LinkedIn Learning platform.
Home office reimbursement program.
Chicago office conveniently located downtown in the heart of the city.
Awesome panoramic office view of Millennium Park and Lake Michigan, with rooftop access.
Fully stocked office kitchen with healthy snacks & drinks available.
Subsidized food perk options with Fooda or DashPass DashPass.
Free office gym membership.
Dual monitors and stand-up work stations.
Casual dress policy.
Free OppFi swag.
Equal opportunity employer.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

In addition to offering generous insurance benefits and 401(k) matching, we pride ourselves on a fun, collaborative and supportive company culture. In-office events include game nights, happy hours, cultural events hosted by our employee-led communities (Business Resource Groups), a collaborative week of team bonding during Thrive Where You Work Week, and annual company parties. Virtually, we holding digital events like trivia nights, Zoom cooking classes, movie nights, and coffee chats. Through our lifestyle benefits platform Fringe, employees can access discounted services that support a healthy work/life balance. We are always looking for ways to treat our employees well and show them they’re appreciated.

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